Casual Customer Care Coordinator, Hearing Clinic

WSAudiology; Kadina; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional dev

Clinic incentive opportunities

Paid Parental Leave

Hearing aid benefits

Employee Assistance Program (EAP)

Strong NPS-driven culture

Supportive team environment

Job summary

Bloom Hearing Specialists Kadina Clinic is seeking a Customer Care Coordinator to greet customers and support audiologists across Gawler and Salisbury clinics. You will manage inquiries, schedule appointments, guide customers through devices, and help maintain records.

Applicants should have 2+ years of customer service experience, strong CRM and scheduling skills, and a collaborative, proactive attitude. Training for minor repairs is provided.

Qualifications

• Minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.
• A collaborative, positive attitude with the ability to work independently when required.
• A genuine passion for delivering outstanding customer experiences.

Responsibilities

• Engaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs (full training provided).
• Providing administrative support and maintaining accurate customer records.

Skills

CRM systems

Appointment scheduling

Customer service

Administrative skills

Attention to detail

Communication

Independence

Tools

CRM systems

Scheduling platforms

MS Office

Job description

Bloom Hearing Specialists Kadina Clinic is seeking a Customer Care Coordinator to greet customers and support audiologists across Gawler and Salisbury clinics. You will manage inquiries, schedule appointments, guide customers through devices, and help maintain records.

Applicants should have 2+ years of customer service experience, strong CRM and scheduling skills, and a collaborative, proactive attitude. Training for minor repairs is provided.