Casual Customer Advisor - Mount Isa, QLD

Nab; Mount Isa City; On-site; AUD 34,000 - 44,000; Full time

Job summary

NAB in Mount Isa, QLD is seeking a Casual Customer Advisor to support the local branch and nearby branches, serving as the first point of contact for customers and delivering a tailored banking experience.

You’ll help customers choose the right products and services, such as opening accounts and basic lending, while promoting NAB’s Smarter Banking options for self-service and digital channels to keep banking simple, secure and accessible.

Qualifications

• Passion for delivering quality service to NAB's diverse range of customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and appreciation for inclusion and diversity.

Responsibilities

• Support NAB’s Mount Isa branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

Casual Customer Advisor - Mount Isa, QLD

Branch Customer Advisor – Banking – Mount Isa

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Mount Isa branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in a casual setting with the following hours on offer. Candidates must be available to work

Monday to Friday, but only when required. The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.