Student Support Officer

Monash University; Melbourne; On-site; AUD 55,000 - 66,000; Part time

Job summary

Monash University is seeking a casual Student Support Officer in Melbourne to deliver administrative services across the student lifecycle. You will handle enquiries, course advice, enrolments and progression, ensuring smooth student experiences.

You will work with colleagues to provide timely advice, maintain confidentiality, and support continuous improvement in service delivery while aligning with university policies.

Qualifications

• Customer-focused and organised professional with strong administrative skills.
• Ability to provide accurate, timely and high-quality service.

Responsibilities

• Deliver high-quality administrative services and support throughout the student lifecycle.
• Assist students with enquiries, course advice, enrolments, course progression, completions, transfers and academic progress.

Skills

Customer-focused

Administrative skills

Job description

Employment Type: Casual part time, 22 hours per week, from 2 Nov 2026 - 29 Jan 2027

Remuneration: Casual HEW 5 rates will apply

• Amplify your impact at a world top 50 University
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Join the Faculty of Arts as a casual Student Support Officer, delivering high-quality administrative services and support throughout the student lifecycle. You will assist students with enquiries, course advice, enrolments, course progression, completions, transfers and academic progress, helping them navigate their studies with confidence.

Working collaboratively with colleagues and key stakeholders, you will provide timely advice and responsive customer service while ensuring compliance with university policies and procedures. You will also contribute to continuous improvement initiatives that enhance service delivery, streamline processes and improve the student experience.

About You

You are a customer-focused and organised professional with strong administrative skills and a commitment to delivering accurate, timely and high-quality service. You communicate effectively, provide clear and helpful advice, and can manage competing priorities while maintaining attention to detail and confidentiality.

You enjoy working collaboratively with a diverse range of stakeholders and building positive working relationships. With a proactive approach to problem-solving and continuous improvement, you are committed to contributing to a supportive team culture and delivering an excellent student experience.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.

Diversity

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please get in touch at **************@monash.edu and we’ll be happy to assist.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Dwayne Le Marchant, Manager, Student Support and Engagement, ***************@monash.edu

Applications Close: Thursday 29 October, 2026 11:55pm AEDT

Supporting a diverse workforce

Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.