IT Service Centre AV Support Officer

Monash University; Melbourne; On-site; AUD 86,000 - 99,000; Full time

Benefits offered by this job

17% employer superannuation

Work-life balance

Caulfield Campus location

Broad tech exposure

Job summary

Monash University Caulfield campus invites an experienced AV/IT technician to join the eSolutions team. You will provide front-line support for campus AV systems, diagnose issues, log tickets in Remedy, and help maintain learning spaces across multiple campuses during teaching periods.

The role offers a full-time rotating schedule (1 pm–9 pm), a competitive HEW Level 05 package with generous superannuation, and the chance to work in a world-ranked university committed to innovation and work-life

Qualifications

• Experience with AV systems (displays, control systems, audio processing) and standard desktop hardware/software.
• Customer service focus with ability to meet deadlines in a campus environment.
• Strong analytical and fault-finding skills with proactive problem solving.
• Relevant tertiary qualification or equivalent hands-on industry experience (ITIL Foundation preferred).
• Must hold WWCC and a current Australian driver's license; travel between campuses required.

Responsibilities

• Provide front-line technical support for AV and IT issues in teaching, meeting, and event spaces across campus.
• Act as a trusted expert for academic staff, professional teams, and students using campus AV systems.
• Diagnose, troubleshoot, and coordinate repairs for AV control systems and conferencing gear (Teams/Zoom Rooms).
• Log and manage service tickets in Remedy and contribute to service improvements.
• Collaborate with the eSolutions team to deliver seamless IT/AV operations.

Skills

AV systems

Customer service

Problem solving

ITIL Foundation

WWCC & driver's license

Education

Tertiary qualification or equivalent hands-on experience

Tools

Remedy

Crestron/Extron

Lecture capture

Job description

Location: Caulfield, City, Peninsula, and Rural Campuses

Employment Type: Full-time, with a rotating roster covering standard daytime hours and afternoon shifts (1 pm-9 pm) during teaching periods

Remuneration: $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Be surrounded by extraordinary ideas - and the people who discover them

Why Join Monash?

At Monash, work feels different. We combine world-class research and learning environments with a culture that values work-life balance, diversity, and genuine career development.

As part of the eSolutions team, you won't just be fixing gear; you'll be enabling cutting-edge hybrid learning environments, collaborative research spaces, and high-profile university events.

• Market-Leading Superannuation: 17% employer superannuation contribution, boosting your take-home value significantly above commercial standard
• Work-Life Balance & Predictability: Structured shift hours, protected breaks, clear overtime provisions, and the stability of a leading global institution
• Convenient Location: Mainly based at our vibrant Caulfield Campus - easy access via public transport with local parking options, saving you the hassle of daily Melbourne CBD travel
• Broad Tech Exposure: Hands-on experience across state-of-the-art enterprise AV, Crestron/Extron control systems, digital signage, lecture capture, and integrated IT service infrastructure (ITIL / Remedy)

The Role

Reporting to the Senior IT Service Centre AV Team Leader, you will be a core operational presence on campus, ensuring our AV and learning space technology runs smoothly.

Key Responsibilities:

• Provide front-line technical support (face-to-face and phone) to resolve AV and IT issues in teaching, meeting, and event spaces across campus
• Act as a trusted subject matter expert for academic staff, professional teams, and students using campus AV systems
• Diagnose, troubleshoot, and coordinate quick-turnaround repairs for AV control systems, displays, microphones, video conferencing (Teams/Zoom Rooms), and connected desktop systems
• Log and manage service tickets in Remedy, contributing to continuous service improvement and technical documentation
• Collaborate across the broader eSolutions team to deliver seamless IT/AV operations

About You

You thrive in customer-facing technical environments and take pride in keeping systems online and users supported. Whether you come from a commercial AV integration background, live production/events, or an IT service desk, you bring a diagnostic mindset and a passion for helping people.

Your Experience & Qualifications:

• Technical Skills: Sound hands-on knowledge of AV systems (displays, switchers, control systems, audio processing) and standardised desktop hardware/software
• Customer Focus: Demonstrated commitment to delivering exceptional customer service under operational deadlines.
• Problem-Solving Ability: Strong analytical skills with a proactive approach to fault-finding
• Qualifications: Relevant tertiary qualification (with ITIL Foundation preferred), or equivalent substantial hands-on industry experience
• Compliance & Flexibility: Ability to work standard shift rosters (including 1 pm-9 pm during teaching periods) and hold a valid Victorian Working With Children Check (WWCC) and hold a current Australian driver's licence, as travel between multiple Monash campuses is required

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking - a place where great things happen.

We value difference and diversity. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

Closing Date: Sunday 22 November 2026, 11:55 pm AEDT*

*applications will be reviewed as they are received, and interviews may be conducted on a rolling basis before the advertisement closes. Early applications are encouraged.

Supporting a diverse workforce

Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.