Casual Caretaker: Guest Services & Site Operations

Ingenia Communities Group; Bellbrae; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Flexible work schedules

Employee recognition programs

Retailer discounts

Job summary

Ingenia Communities Group in Torquay Holidays is seeking a Casual Caretaker to support guests and residents outside standard hours, including overnight and weekends. You’ll greet guests, manage check-ins and payments, handle inquiries, and help with bookings.

You’ll coordinate with housekeeping and maintenance, ensure cabin readiness and park safety, provide after-hours assistance to resolve issues, and assist with kids’ activities and park events to create memorable experiences.

Qualifications

• Current First Aid Certificate, National Police Check and Fire and Emergency Evacuation Accreditation are required.
• Excellent communication and customer service skills are essential.
• Ability to work independently and as part of a team with a safety focus.

Responsibilities

• Deliver exceptional guest services by greeting and checking in/out guests, handling reservations and payments, and responding to inquiries and reasonable requests.
• Support daily site operations including coordinating with housekeeping and maintenance, managing room readiness, and maintaining accurate guest records using computer systems.
• Maintain site cleanliness and safety through cleaning cabins and amenities, locking up facilities, and conducting routine checks to ensure compliance with park rules.
• Provide after-hours support by attending to guest needs, resolving issues like noise complaints or equipment faults, and performing overnight stays when required.
• Contribute to community engagement by assisting with kids’ activities, park entertainment, and promoting additional services, events, and premium offerings to guests.

Skills

Customer service

Communication skills

Safety compliance

Independent decision making

Team collaboration

Education

First Aid Certificate

National Police Check

Fire and Emergency Evacuation Accreditation

Tools

Computer systems

Job description

Ingenia Communities Group in Torquay Holidays is seeking a Casual Caretaker to support guests and residents outside standard hours, including overnight and weekends. You’ll greet guests, manage check-ins and payments, handle inquiries, and help with bookings.

You’ll coordinate with housekeeping and maintenance, ensure cabin readiness and park safety, provide after-hours assistance to resolve issues, and assist with kids’ activities and park events to create memorable experiences.