Caretaker - Torquay Holidays

Ingenia Holidays; Torquay; Hybrid; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Staff discounts

Flexible work schedules

Rewards program

Job summary

Ingenia Holidays in Torquay is seeking a Casual Caretaker to support guests and residents outside standard hours, including overnight and weekends. You’ll check in/out guests, handle reservations and payments, and coordinate with housekeeping and maintenance to keep cabins ready.

The role emphasizes safety, superb customer service, and hands-on site operations, including cleaning, incident response, and helping with activities to enhance guest experiences at Torquay Holidays.

Qualifications

• Greeting and checking in/out guests, handling reservations and payments.
• Coordinating with housekeeping and maintenance, managing room readiness.
• Maintaining cleanliness and safety of cabins and facilities.
• Providing after-hours guest support and resolving issues.

Responsibilities

• Attend overnight shifts and weekend coverage.
• Assist with kids’ activities and park entertainment.
• Promote premium services and events to guests.
• Ensure adherence to park rules and safety procedures.

Skills

Guest services

Communication

Customer service

Safety procedures

Team collaboration

Problem solving

Education

First Aid Certificate

National Police Check

Fire and Emergency Evacuation Accreditation

Tools

Reservation systems

Computer literacy

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a Casual Caretaker to join our team at our Torquay Holidays site.

Reporting to the Park Manager, the Caretaker is responsible for delivering support and services to residents and guests outside of standard business hours, including overnight and on weekends, when staffing levels are reduced.

Torquay Holidays offers a relaxed coastal getaway, with great facilities, beautiful beaches, and easy access to the Surf Coast’s iconic attractions.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Deliver exceptional guest services by greeting and checking in/out guests, handling reservations and payments, and responding to inquiries and reasonable requests.
• Support daily site operations including coordinating with housekeeping and maintenance, managing room readiness, and maintaining accurate guest records using computer systems.
• Maintain site cleanliness and safety through cleaning cabins and amenities, locking up facilities, and conducting routine checks to ensure compliance with park rules.
• Provide after-hours support by attending to guest needs, resolving issues like noise complaints or equipment faults, and performing overnight stays when required.
• Contribute to community engagement by assisting with kids’ activities, park entertainment, and promoting additional services, events, and premium offerings to guests.

You’re Likely a Match If You

• Foster a positive team environment by treating colleagues with respect, building professional relationships, and actively contributing to meetings and continuous improvement.
• Prioritise safety and compliance by following workplace health and safety procedures, reporting hazards, and participating in risk assessments.
• Bring relevant qualifications and technical skills, including a current First Aid Certificate, National Police Check, Fire and Emergency Evacuation Accreditation, and strong computer literacy.
• Demonstrate strong personal attributes, such as excellent communication and customer service skills, confidentiality, attention to detail, and the ability to work independently and make confident decisions.
• Are physically capable and hands‑on, with the ability to assist with cleaning, maintenance, and site operations, including occasional lifting, equipment use, and frequent walking around the site.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.