Caretaker - Torquay Holidays

Ingenia Communities Group; Bellbrae; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Flexible work schedules

Employee recognition programs

Retailer discounts

Job summary

Ingenia Communities Group in Torquay Holidays is seeking a Casual Caretaker to support guests and residents outside standard hours, including overnight and weekends. You’ll greet guests, manage check-ins and payments, handle inquiries, and help with bookings.

You’ll coordinate with housekeeping and maintenance, ensure cabin readiness and park safety, provide after-hours assistance to resolve issues, and assist with kids’ activities and park events to create memorable experiences.

Qualifications

• Current First Aid Certificate, National Police Check and Fire and Emergency Evacuation Accreditation are required.
• Excellent communication and customer service skills are essential.
• Ability to work independently and as part of a team with a safety focus.

Responsibilities

• Deliver exceptional guest services by greeting and checking in/out guests, handling reservations and payments, and responding to inquiries and reasonable requests.
• Support daily site operations including coordinating with housekeeping and maintenance, managing room readiness, and maintaining accurate guest records using computer systems.
• Maintain site cleanliness and safety through cleaning cabins and amenities, locking up facilities, and conducting routine checks to ensure compliance with park rules.
• Provide after-hours support by attending to guest needs, resolving issues like noise complaints or equipment faults, and performing overnight stays when required.
• Contribute to community engagement by assisting with kids’ activities, park entertainment, and promoting additional services, events, and premium offerings to guests.

Skills

Customer service

Communication skills

Safety compliance

Independent decision making

Team collaboration

Education

First Aid Certificate

National Police Check

Fire and Emergency Evacuation Accreditation

Tools

Computer systems

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Casual Caretaker to join our team at our Torquay Holidays site.

Reporting to the Park Manager, the Caretaker is responsible for delivering support and services to residents and guests outside of standard business hours, including overnight and on weekends, when staffing levels are reduced.

Torquay Holidays offers a relaxed coastal getaway, with great facilities, beautiful beaches, and easy access to the Surf Coast’s iconic attractions.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Deliver exceptional guest services by greeting and checking in/out guests, handling reservations and payments, and responding to inquiries and reasonable requests.
• Support daily site operations including coordinating with housekeeping and maintenance, managing room readiness, and maintaining accurate guest records using computer systems.
• Maintain site cleanliness and safety through cleaning cabins and amenities, locking up facilities, and conducting routine checks to ensure compliance with park rules.
• Provide after-hours support by attending to guest needs, resolving issues like noise complaints or equipment faults, and performing overnight stays when required.
• Contribute to community engagement by assisting with kids’ activities, park entertainment, and promoting additional services, events, and premium offerings to guests.

You’re Likely a Match If You

• Foster a positive team environment by treating colleagues with respect, building professional relationships, and actively contributing to meetings and continuous improvement.
• Prioritise safety and compliance by following workplace health and safety procedures, reporting hazards, and participating in risk assessments.
• Bring relevant qualifications and technical skills, including a current First Aid Certificate, National Police Check, Fire and Emergency Evacuation Accreditation, and strong computer literacy.
• Demonstrate strong personal attributes, such as excellent communication and customer service skills, confidentiality, attention to detail, and the ability to work independently and make confident decisions.
• Are physically capable and hands‑on, with the ability to assist with cleaning, maintenance, and site operations, including occasional lifting, equipment use, and frequent walking around the site.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We Keep Things Simple And Supportive

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.