Casual Customer Service Rep (Airport) - Training & Benefits

Avis Budget Group, Inc.; Mackay Regional; On-site; AUD 48,000 - 68,000; Part time

Benefits offered by this job

Life insurance

Discounted health cover

Superannuation options

Employee discounts

Mental health support (EAP)

Comprehensive training

Job summary

Avis Budget Group, Inc. is hiring a casual Customer Service Representative at Mackay Airport. You will greet customers at the rental counter, handle bookings, and respond to general inquiries in a fast-paced setting.

The role offers an entry-level opportunity with full training, a rotating roster including weekends and public holidays, and access to employee discounts and wellbeing benefits. Join a global leader in mobility solutions and grow with the team.

Qualifications

• A full and valid Australian driver’s licence.
• Availability to work a rotating roster (including weekends, evenings, and public holidays).
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Establishing customer car rental needs by actively listening.
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings in a timely, efficient and accurate manner.
• Answering customer questions and inquiries.

Skills

Australian driver's licence

Roster flexibility

Customer service

Fast-paced environment

Computer systems for bookings

Job description

Avis Budget Group, Inc. is hiring a casual Customer Service Representative at Mackay Airport. You will greet customers at the rental counter, handle bookings, and respond to general inquiries in a fast-paced setting.

The role offers an entry-level opportunity with full training, a rotating roster including weekends and public holidays, and access to employee discounts and wellbeing benefits. Join a global leader in mobility solutions and grow with the team.