Customer Service Representative (Casual)

Work Initiatives; Cairns Regional; Presencial; AUD 40.000 - 57.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate

Loadings & bonuses

Wellbeing program

Discounts on car rentals & retail

Descripción de la vacante

Avis Budget Group at Cairns Airport is seeking a casual Customer Service Representative to greet customers, process car rental bookings, and provide standout service on a rotating roster. This entry-level role offers full training, daily interactions with customers, and opportunities to grow within a global mobility leader.

You will join a fast-paced team, handling bookings, explaining procedures, and leveraging systems to ensure accurate and timely service.

Formación

• Experience in customer-facing roles is preferred.
• Ability to work in a fast-paced environment while delivering strong service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.
• Availability to work a rotating roster including weekends and public holidays.
• A full and valid Australian driver’s licence.

Responsabilidades

• Interact with customers at the rental counter and complete bookings.
• Respond to general customer inquiries with clear, friendly communication.
• Explain rental procedures and add-on options to customers.
• Identify customer needs and match them with suitable services.
• Ensure bookings are processed accurately and promptly.
• Answer customer questions and provide excellent service.

Conocimientos

Customer service

Communication

Attention to detail

Fast-paced environment

Booking systems

Herramientas

Booking systems

Descripción del empleo

Customer Service Representative (Casual)

Start Your Career Journey in Cairns with Avis Budget Group! Dreaming of a role where every day brings something new?

Join us at our Cairns Airport location and become part of a team that helps people move with confidence and ease. If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions. Career Snapshot:

Cairns Airport, QLD Location Casual role 3-4 days per week $34.96ph + Loadings & Bonuses Entry‑Level Opportunity with Full Training Provided Global Company with Career Growth Potential About the Role In this role you will be the face of our brand!

What you'll do

• You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.
• Establishing customer car rental needs by actively listening
• Review in detail ABG's various add on's and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

What We’re Looking For

• A full and valid Australian driver's licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• Competitive hourly rate ($34.96ph) + loadings + performance bonuses
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress. CairnsQueenslandAustralia