Cash Management Officer

Jaybro; Blacktown; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Profit Share Scheme

Great Place to Work

Career advancement

ELEVATE platform

WHEREFIT discounts

Employee Assistance Program

Job summary

Jaybro is seeking a proactive Cash Management Officer to join the Accounts Receivable Hub in NSW. You will ensure accurate processing of incoming payments and refunds, maintain debtor ledger integrity, and support cash applications and reconciliations in a fast-paced environment.

The role is full-time with flexible working arrangements and based in Arndell Park, NSW, with opportunities to contribute to process improvements and cross-functional collaboration.

Qualifications

• 1 year+ experience in Accounts Receivable, Credit, Finance Administration or similar role.
• Understanding of customer accounts and ability to interpret account information.
• Experience using SAP, Pronto or EXO (or similar) will be highly regarded.
• Familiar with Microsoft Suite.
• Strong communication skills to build relationships across the business.
• Excellent organisational skills and ability to manage priorities.
• Proactive approach to solving problems and following tasks through to completion.
• Ability to stay calm in a fast-paced environment and contribute to a team culture.
• Exceptional attention to detail.

Responsibilities

• Manage end-to-end processing of customer payments with accurate allocation across accounts.
• Perform daily banking and reconciliation activities across payment channels.
• Investigate and resolve unallocated or misallocated payments for ledger accuracy.
• Process customer refunds per approved workflows and delegated authorities.
• Ensure transactions are recorded in the ERP system in a timely manner.
• Maintain high accuracy and control across all allocation activities.
• Support integrity of debtor ledgers by applying payments to open invoices.
• Liaise with internal teams to resolve payment discrepancies and support queries.
• Identify systemic allocation or banking issues and elevate when required.
• Contribute to continuous improvement of cash application and refund processes.
• Manage group credit inboxes; review/allocate queries within timeframes.
• Ensure inbox governance with structured filing, tracking, and escalation.

Skills

Accounts Receivable

Cash Application

Customer Accounts

ERP Proficiency

Communication Skills

Organization

Problem Solving

Attention to Detail

Tools

SAP

Pronto

EXO

Microsoft Office

Job description

Join our Credit Operations team as a Cash Management Officer!

We're looking for a proactive and customer-focused Cash Management Officer to join our Accounts Receivable Hub.

We move fast, think big, and keep it simple—and now we’re looking for someone who’s ready to do the same!

In this role, you'll ensure accurate, timely, and controlled processing of all incoming payments and customer refunds to maintain integrity of the debtor ledger and support.

This role is full-time based in Arndell Park, NSW with flexible working arrangements.

Responsibilities

• Manage end-to-end processing of customer payments, ensuring accurate and timely allocation of cash across all customer accounts
• Perform daily banking and reconciliation activities across all payment channels
• Investigate and resolve unallocated or misallocated payments to ensure ledger accuracy
• Process customer refunds in accordance with approved workflows and delegated authorities
• Ensure all transactions are accurately recorded within the ERP system in a timely manner
• Maintain high levels of accuracy and control across all allocation activities
• Support the integrity of debtor ledgers by ensuring payments are correctly applied to open invoices
• Liaise with internal teams to resolve payment discrepancies and support query resolution
• Identify and elevate systemic allocation or banking issues where required
• Contribute to continuous improvement of cash application and refund processes to increase efficiency and automation
• Manage and maintain group credit inboxes, ensuring all queries are reviewed, actioned, or appropriately allocated within required timeframes (shared task)
• Ensure inbox governance through structured filing, tracking, and escalation of outstanding items (shared task)

Requirements

• 1 year + experience in Accounts Receivable, Credit, Finance Administration or a similar role.
• An understanding of customer accounts and the ability to interpret account information.
• Experience using multiple ERP systems such as SAP, Pronto or EXO (or similar) will be highly regarded.
• Familiar with Microsoft Suite
• Strong communication skills with the ability to build positive relationships across the business.
• Excellent organisational skills and the ability to manage competing priorities.
• A proactive approach with the initiative to solve problems and follow tasks through to completion.
• The ability to remain calm and productive in a fast-paced environment.
• A positive attitude and willingness to contribute to a supportive, team-first culture.
• Exceptional attention to detail

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & a national criminal history check.

Benefits

• Competitive salary + Profit Share Scheme
• Certified as a Great Place to Work®!
• Great company culture & high employee engagement
• Feel like a Business Owner – Make Your Mark!
• Dynamic & Supportive Management & Team.
• Employee Recognition Platform - ELEVATE
• WHEREFIT discounts.
• Employee Assistance Program - UPRISE
• Career advancement, training & development programs.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We don’t just talk, we listen. At Jaybro Group, you don’t just find supplies, you find people. Real people. We go beyond simply supplying essential products and services. We foster a culture of care and responsibility that impacts everyone we touch. We’re more than just a service provider. We’re here for you every step of the way.

Our team is committed to the transformative potential of infrastructure globally. Beyond merely connecting people, we understand its profound capacity to improve, enrich and empower communities.

We constantly strive to innovate, developing new solutions and adapting to the evolving needs of the industry.