Cash Management Officer

Jaybro Group PTY LTD; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Profit Share Scheme

Great Place to Work®!

WHEREFIT discounts

Employee Assistance Program - UPRISE

Employee Recognition Platform - ELEVAT

WHEREFIT discounts

Job summary

Jaybro Group PTY LTD is seeking a proactive Cash Management Officer to join our Accounts Receivable Hub in Arndell Park, NSW. This full-time role focuses on accurate processing of customer payments and refunds across multiple ERP systems, with emphasis on reconciliation and reporting.

The ideal candidate has 1+ year experience in AR/credit roles, strong communication skills, and proficiency in SAP, Pronto or EXO, alongside MS Office and exceptional attention to detail.

Qualifications

• 1 year+ experience in Accounts Receivable, Credit, Finance Administration or a similar role.
• Experience using ERP systems SAP, Pronto or EXO (or similar).
• Familiar with Microsoft Office Suite.

Responsibilities

• Manage end-to-end processing of customer payments, ensuring accurate and timely allocation of cash across all customer accounts.
• Perform daily banking and reconciliation activities across all payment channels.
• Investigate and resolve unallocated or misallocated payments to ensure ledger accuracy.
• Process customer refunds in accordance with approved workflows and delegated authorities.
• Ensure all transactions are accurately recorded within the ERP system in a timely manner.
• Maintain high levels of accuracy and control across all allocation activities.
• Support the integrity of debtor ledgers by ensuring payments are correctly applied to open invoices.
• Liaise with internal teams to resolve payment discrepancies and support query resolution.
• Identify and escalate systemic allocation or banking issues where required.
• Contribute to continuous improvement of cash application and refund processes to increase efficiency and automation.
• Manage and maintain group credit inboxes, ensuring all queries are reviewed, actioned, or appropriately allocated within required timeframes.

Skills

ERP systems

Reconciliation

Microsoft Office

Communication

Multitasking

Tools

SAP

Pronto

EXO

Job description

Join our Credit Operations team as a Cash Management Officer!

We're looking for a proactive and customer-focused Cash Management Officer to join our Accounts Receivable Hub.

We move fast, think big, and keep it simple—and now we’re looking for someone who’s ready to do the same!

In this role, you'll ensure accurate, timely, and controlled processing of all incoming payments and customer refunds to maintain integrity of the debtor ledger and support.

This role is full-time based in Arndell Park, NSW with flexible working arrangements.

Responsibilities:

• Manage end-to-end processing of customer payments, ensuring accurate and timely allocation of cash across all customer accounts
• Perform daily banking and reconciliation activities across all payment channels
• Investigate and resolve unallocated or misallocated payments to ensure ledger accuracy
• Process customer refunds in accordance with approved workflows and delegated authorities
• Ensure all transactions are accurately recorded within the ERP system in a timely manner
• Maintain high levels of accuracy and control across all allocation activities
• Support the integrity of debtor ledgers by ensuring payments are correctly applied to open invoices
• Liaise with internal teams to resolve payment discrepancies and support query resolution
• Identify and escalation systemic allocation or banking issues where required
• Contribute to continuous improvement of cash application and refund processes to increase efficiency and automation
• Manage and maintain group credit inboxes, ensuring all queries are reviewed, actioned, or appropriately allocated within required timeframes (shared task)
• Ensure inbox governance through structured filing, tracking, and escalation of outstanding items (shared task)

Requirements:

• 1 year + experience in Accounts Receivable, Credit, Finance Administration or a similar role.
• An understanding of customer accounts and the ability to interpret account information.
• Experience using multiple ERP systems such as SAP, Pronto or EXO (or similar) will be highly regarded.
• Familiar with Microsoft Suite
• Strong communication skills with the ability to build positive relationships across the business.
• Excellent organisational skills and the ability to manage competing priorities.
• A proactive approach with the initiative to solve problems and follow tasks through to completion.
• The ability to remain calm and productive in a fast-paced environment.
• A positive attitude and willingness to contribute to a supportive, team-first culture.
• Exceptional attention to detail
• As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & a national criminal history check.
• Competitive salary + Profit Share Scheme
• Certified as a Great Place to Work®!
• Great company culture & high employee engagement
• Feel like a Business Owner - Make Your Mark!
• Dynamic & Supportive Management & Team.
• Employee Recognition Platform - ELEVATE
• WHEREFIT discounts.
• Employee Assistance Program - UPRISE

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.