Case Worker - Financial Capability - FFA

Anglicare Sydney

Orange City Council

On-site

AUD 60,000 - 80,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Flexible work options

Salary packaging

Professional development training

Employee Assistance Programme

Job summary

A not-for-profit organisation in Orange, NSW, is seeking a Case Worker for Financial Capability to support individuals and families facing financial challenges. In this role, you will provide trauma-informed case work, develop action-oriented plans, and deliver financial literacy coaching. Ideal candidates are compassionate, organised individuals with relevant qualifications and skills. The position offers flexible work options, professional development opportunities, and meaningful impacts on the community.

Qualifications

1-2 years supporting clients with complex needs, including distress.
Proven ability to prioritise multiple competing demands.
Current Working with Children Check and Police Check.

Responsibilities

Provide short-term, trauma-informed case work.
Co-develop clear case plans with clients.
Deliver financial capability coaching.

Skills

Strong people skills

High computer literacy

Conflict resolution

Excellent communication

Organisational skills

Adaptability

Education

Diploma in social work/community services

Job description

Overview

Case Worker - Financial Capability - FFA. Join to apply for the Case Worker - Financial Capability - FFA role at Anglicare Sydney.

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We’re a well-respected not-for-profit that’s been serving the most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

As a Financial Capability Case Worker – Food and Financial Assistance program based in Orange NSW you will be supporting Clients across both Central West and New England Northwest Regions in NSW and is key to our mission to enrich lives and strengthen communities. You will be welcomed into a compassionate, respectful, strong integrity and purpose-driven community where we live our values.

Your opportunity

Are you passionate about helping people build financial stability and confidence?

As a Financial Capability Case Worker, you will provide short-term, trauma‑informed case work to individuals and families experiencing financial hardship. You’ll co-develop clear case plans with clients, advocate on their behalf, connect them to the right local supports, and build practical financial literacy skills through 1:1 coaching (budgeting, identifying spending leaks, needs vs wants, and reading financial statements). You’ll collaborate closely with other Anglicare programs and community partners to achieve the best outcomes.

With Integrity And Resilience, You Will

Create a welcoming, safe environment that demonstrates empathy and compassion.
Co-develop holistic case plans with clearly defined goals, actionable steps and achievable outcomes.
Assess complex cases (often involving multiple issues) and consult with Program/Regional Managers on higher‑risk matters.
Advocate for clients and coordinate timely, accurate referrals through strong local networks.
Deliver 1:1 financial capability coaching (budgeting, spending analysis, needs vs wants, financial statements).
Provide material aid aligned to case plans and FFA procedures.
Manage a full caseload and meet program targets within funding guidelines and organisational procedures.

What You’ll Bring

Are you a compassionate, organised and collaborative professional who thrives in a dynamic, client‑centred environment. You bring strong people skills, sound judgement and a commitment to continuous improvement.

You Will Also Need

Qualifications: Diploma in social work/community services/customer service in a community setting (or working towards), or relevant experience with lesser formal qualifications.
Experience: 1–2 years supporting clients with complex needs, including those in distress or agitation; proven ability to prioritise multiple competing demands.
Skills: High computer literacy and database management; strong organisation and time management; excellent interpersonal and written communication; conflict resolution and problem‑solving; ability to work effectively as part of a team and adapt to change.
Capability: Experience supporting people from culturally and linguistically diverse backgrounds, and those impacted by domestic violence and mental health.
Compliance: Current Working with Children Check and Police Check.

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

Benefits

Flexible work options to get the most out of work and life (subject to service delivery needs; hybrid options available where appropriate)
Salary packaging – up to $15,900 tax-free income, plus $2,650 for meals and entertainment
Ongoing professional development and training
Discounts at over 400 retailers and access to Fitness Passport
Employee Assistance Programme for you and your family

Are you ready for a career that means more?

We will be shortlisting applications during the advertising period. Our office will be closed for a shutdown from 25 December 2025 to 5 January 2026. If you apply during this time, we will review your application and be in touch after we return.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: January 12, 2026

Seniority level