Case Worker

The Salvation Army; Wagga Wagga; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Flexible working arrangements

Health & wellness programs

Training and development

Job summary

The Salvation Army is seeking a dedicated Case Worker to provide person-centred care to community members facing financial hardship in Wagga Wagga, NSW. This max-term role offers trauma-informed case management and referrals to support services within a values-driven nonprofit environment.

Applicants should have a Diploma in a relevant discipline or substantial related experience, plus WWCC clearance and language skills.

Qualifications

• Diploma in a relevant discipline (e.g. Community Services Work) or significant experience.
• Minimum of 1 year case work experience or substantial delivery of community support to those in hardship.
• A current WWCC or vulnerable person check is required.
• Proficiency in another language is highly regarded.
• Understanding of case work practice and poverty in Australia.

Responsibilities

• Undertake assessments and develop case plans with community members.
• Manage 15–20 community members at once (varies by region).
• Provide referrals to internal or external services.
• Maintain professional relationships in line with TSA Code of Conduct.
• Ensure each client has an active, prioritized case plan.
• Enter data into relevant software within one week, respecting privacy and laws.

Skills

Case management

Trauma-informed care

Multicultural communication

Adaptability

Education

Diploma in Community Services Work

Job description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role

We are seeking a dedicated and compassionate Case Worker to provide person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorway’s sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based, and trauma informed in their practice to build individual capacity, resilience and wellbeing. Based in Wagga Wagga, NSW, this is a Max term position until February 2027.

How you will impact

• Undertake assessments, develop case plans in partnership with the community member (with case work being conducted in accordance with the mission and values of TSA)
• Work with approximately 15-20 community members at any given time (there may be some regional variance).
• Provides appropriate referrals to internal or external services.
• Evidence of professional and supportive relationships with community members in accordance to TSA Code of Conduct.
• Every community member who receives ongoing case work will have an open and active case plan, reflecting the community member’s priorities for casework.
• Data is entered into relevant softwares within one week of service provided in accordance with privacy principles and legislative requirements.

What you will bring

• A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
• At least one-year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
• A valid WWCC or vulnerable person check is required.
• Proficiency in another language is highly regarded.
• Understanding of case work practice and structural poverty in Australia is desirable.
• Demonstrated ability to deal with unpredictable situations and behaviour.
• Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.

What we offer

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and Workplace Support Leave (5 days) for 'volunteering' in Salvos initiatives;
• Flexible (add hybrid WFH if applicable) working arrangements, access to Fitness Passport and consumer discounts;
• Access to EAP and health & wellness initiatives;
• Ongoing training and development opportunities that enhance on the job skills and proficiency;
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.;
• Sorry Business and Ceremonial leave (up to 10 days);
• Seek STAR Award winner or Best Diversity Equity and Inclusion Initiative (Aboriginal and Torres Strait Islander Recruitment and Retention Working Group);
• Becoming part of our Burra Burra Network - a pastoral care network where regular group and topic-specific yarning circles are hosted to bring an awareness of the support and opportunities available;
• Compassionate Leave - All full and part time employees are entitled to two days paid Compassionate Leave on each occasion it is required;
• Message Stick - quarterly newsletter update from the Territorial Aboriginal and Torres Strait Islander Team for those who are interested in our work and engagement with First Nations communities, including current and upcoming activities.

Salary and conditions are in accordance with the SCHADS Award, level 4.

We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people; Creating faith pathways; Building healthy communities; Working for justice.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.