Housing and Community Connections Case Worker

Woden Community Service; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Woden Community Service (WCS) is seeking a Housing and Community Connections Case Worker to support individuals and families facing homelessness and housing instability across ACT. You will coordinate services, advocate for clients and help them access housing, health and community supports.

The role involves delivering tenancy assistance programs, community workshops and collaborative work with housing providers and government agencies, within a multidisciplinary team to improve housing

Qualifications

• Qualifications in Social Work, Community Services, Human Services or related field.
• Experience with homelessness, housing insecurity or complex needs.
• Knowledge of tenancy support and housing pathways.
• Strong communication and advocacy skills.
• Experience facilitating groups or community programs.
• Excellent organisational and case management skills.
• Ability to work independently and in multidisciplinary teams.

Responsibilities

• Provide person-centred, trauma-informed case management and tenancy support.
• Conduct assessments and develop tailored support plans.
• Assist participants to access housing, health and community services.
• Advocate for individuals and coordinate services to achieve outcomes.
• Support tenancy sustainment and housing stability.
• Facilitate community engagement activities, workshops and group programs.
• Build partnerships with housing providers, government agencies and community organisations.
• Maintain accurate case notes, records and reporting requirements.

Skills

Trauma-informed case management

Tenancy support

Housing pathways knowledge

Strong communication

Group facilitation

Organisational skills

Independent & collaborative work

Education

Social Work / Community Services / Human Services degree

Job description

Housing and Community Connections Case Worker

Posted: 06/11/2026

Closing Date: 09/12/2026

Job Type: Permanent - Full Time

Location: Australian Capital Territory (ACT region)

Job Category: Community Services

Woden Community Service (WCS)is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

We are seeking a passionate and experienced Housing and Community Connections Case Worker to join our Community Programs team.

This role supports individuals, families and residents experiencing homelessness, housing instability and other complex life challenges. Working across our Housing and Community Connections programs, including the Tenancy Assistance Program (TAP) and Common Ground, you will help people achieve housing stability, strengthen community connections and improve overall wellbeing.

Job Description

About the Role

As a Housing and Community Connections Case Worker, you will:

• Provide person-centred, trauma-informed case management and tenancy support.
• Conduct assessments and develop tailored support plans.
• Assist participants to access housing, health and community services.
• Advocate for individuals and coordinate services to achieve positive outcomes.
• Support tenancy sustainment and housing stability.
• Facilitate community engagement activities, workshops and group programs.
• Build effective partnerships with housing providers, government agencies and community organisations.
• Maintain accurate case notes, records and reporting requirements.

About You

To be successful in this role, you will have:

• Qualifications in Social Work, Community Services, Human Services or a related field.
• Experience working with people experiencing homelessness, housing insecurity, mental health challenges or other complex needs.
• Knowledge of tenancy support and housing pathways.
• Strong communication, advocacy and relationship-building skills.
• Experience facilitating groups, workshops or community-based programs.
• Excellent organisational and case management skills.
• Ability to work independently and collaboratively within a multidisciplinary team.

Desired Skills and Experience

Desired Skills & Experience:

• Experience in case management, housing support, homelessness, or community services.
• Strong communication, advocacy, and stakeholder engagement skills.
• Ability to build rapport with people experiencing complex challenges.
• Experience facilitating groups, workshops, or community activities.
• Knowledge of tenancy support, housing pathways, and trauma-informed practice.
• Strong organisational skills and ability to manage competing priorities.
• Relevant qualification in Social Work, Community Services, Human Services, or a related field.

To be eligible for employment, you must have an active Working with Vulnerable People (WWVP) Card, working rights in Australia, and be willing to undertake background checks required for the position, including a National Police Check.

Why Join Us?

• Make a real difference in your community every day.
• Join a supportive and values-driven team.
• Access ongoing learning and professional development opportunities.
• Enjoy meaningful work that creates positive outcomes for vulnerable people.

For more information about WCS and services that we provide, including Children’s Services, Youth & Family, Community Development, Housing and Homelessness, Mental Health, Social Enterprise and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.