Case Manager

Refuge Victoria; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

SCHADS Level 5

Superannuation

Salary packaging: novated leasing

Meals and entertainment card

Access to EAP

Learning and development

Eastern Suburbs location

Job summary

Refuge Victoria is seeking a dedicated Case Manager to join our team in the outer Eastern Melbourne Suburbs. This full-time role involves managing a caseload of women and children experiencing family violence, delivering intake, risk assessments, safety plans, and coordinated services across health, housing, legal, and education sectors.

You will advocate for clients, liaise with agencies, and contribute to continuous practice improvement, supervision, and staff support within a compassionate,

Qualifications

• Bachelor of Social Work or equivalent qualification.
• Minimum 5 years relevant professional experience or related qualification.
• 2+ years Case Management Experience preferred within family violence setting.
• Knowledge of MARAM framework and risk assessment concepts.
• Ability to liaise with agencies and advocate for clients.

Responsibilities

• Manage a caseload delivering intake, risk assessment, safety plans, and case reviews.
• Provide advocacy and link clients to health, housing, legal, and support services.
• Develop partnerships with agencies to ensure safety and best interests of clients.
• Support staff and contribute to workplace procedures and service delivery.

Skills

Case management

Advocacy

Risk assessment

Stakeholder liaison

Communication

Education

Bachelor of Social Work

Equivalent qualification

Tools

MARAM framework

Job description

Combine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community’s most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.

This role also offers:

• Level 5 of the SCHADS award + Superannuation

• Full time employment (1.0FTE or 38 hours per week)

• Regular supervision, reflective practice, and management support

• Salary packaging including novated leasing, and meals and entertainment card

• Access to EAP service

• Learning and development opportunities

• Role based in Eastern Suburbs

THE ROLE

Refuge Victoria is seeking a Case Manager to join our team in the outer Eastern Melbourne Suburbs on a full time basis. Working as part of a dynamic team the Case Manager has the primary responsibility to manage and deliver services for women and children who are experiencing family violence and are accessing Refuge Victoria crisis accommodation and refuge.

The Case Manager will hold a case load and be responsible for the delivery of case management support including completing intake, comprehensive risk assessment and safety plans using the MARAM, needs assessments, case plans and reviews, exit plans, advocacy and referral to other relevant services.

The role includes the provision of advocacy and support for clients linking to community-based services including justice and legal, housing, health and wellbeing including mental health, cultural, employment and education, financial, access to material aid and court support to meet immediate needs.

This position is open to women only, in line with the Equal Opportunity Act 2010 (Vic), Sections 12 and 28.5

RESPONSIBILITIES INCLUDE

• The provision of advocacy and support for women and children linking to community-based services including health, mental health, legal, financial, counselling, access to material aid and court support to meet immediate needs.

• You will develop working relationships with key agencies including DFFH and child protection to ensure the safety of the children using the best interests framework.

• The role will require having input into establishing and reviewing workplace procedures and practice and reviewing the efficacy and responsiveness of the intake service.

• The case manager will provide support to students, support workers and casual/agency staff when required.

MINIMUM REQUIREMENTS:

hold a Bachelor of Social Work or other equivalent qualification.

OR

have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements.

OR

hold significant cultural knowledge and experience or lived experience and have faced barriers to educational pathways.

Additionally, the successful candidate will have:

• A minimum of 2 years Case Management Experience preferably within a family violence setting.

• An understanding of relevant theories and practice frameworks that relate to Family Violence, therapeutic interventions, case management and support services.

• Knowledge of MARAM framework (Multi-Agency Risk Assessment and Management Framework)

• Demonstrated knowledge and skills in, intake and assessment, case planning in relation to family violence, service provision, safety planning, managing a case load and client advocacy.

• Problem solving capabilities evidenced by seeking relevant information, liaising with stakeholders, analysing issues, seeking different perspectives, identifying and progressing workable solutions, and implements and evaluates outcomes.

ABOUT US

Refuge Victoria is a not-for-profit Specialist Family Violence Organisation that provides refuge accommodation to women and children escaping family violence. We have been responding to family violence and changing people’s stories for over 40 years. Refuge Victoria is the largest provider of refuge accommodation in Victoria with three core and cluster refuges, 15 refuge properties and nominating rights to approx. 35 Transitional Houses.

Refuge Victoria supports women and children experiencing homelessness from family violence, providing refuge and crisis accommodation, risk assessment and case management support and outreach case management support to clients in transitional properties and/or private rental.

The successful applicant will need to undertake a national police check, referee checks, and have a Working with Children Check.

At Refuge Victoria, we celebrate diversity in ethnicity, social experience, genders, sexual orientation, cultural and linguistic backgrounds, religious beliefs, ages and abilities and welcome talent from all backgrounds. Help us continue to build our unique, inclusive and diverse team!

Please submit a cover letter (optional) and resume addressing your experience against the responsibilities and role description.