Case Manager - Youth

The Salvation Army; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance

Health & fitness discounts

Fitness Passport

Purchase leave

Parental leave

Paid program leave

Inclusive culture

Job summary

The Salvation Army’s Oasis Youth Service in Sydney seeks a dedicated full-time Case Manager to deliver holistic housing support to young people experiencing homelessness. You will work with stakeholders, applying trauma-informed, strengths-based approaches to help clients secure stable tenancies.

Based in Surry Hills, the role requires flexibility, after-hours work occasionally, and compliance with safety and welfare standards while maintaining detailed records and case files.

Qualifications

• Experience in housing or homelessness or youth services.
• Knowledge of trauma-informed case management.
• Ability to build collaborative relationships with stakeholders.
• Flexibility with work hours including some after-hours work.
• Current NSW Drivers License and Working with Children Check.
• Senior First Aid certification.
• Willingness to complete National Police Check.
• Ability to provide proof of eligibility to work in Australia.

Responsibilities

• Deliver holistic case management and housing support services.
• Collaborate with internal and external stakeholders to support tenants.
• Apply best-practice frameworks to achieve client-focused outcomes.
• Support youth through Oasis Transitional Accommodation and drop-in services.
• Maintain accurate records, risk management and reporting.

Skills

Case management

Trauma-informed care

Collaboration

Cultural safety

Time management

Communication

Driver's license

Senior First Aid

Working with Children Check

Education

Social work degree

Diploma in Youth Work/Community Services/Case Management

Job description

The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia. Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate in and contribute to their communities. Youth services provide a diverse range of programs which include housing and homelessness, education, employment and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs.

Youth Services staff work within a trauma & psychologically informed practice environment; all staff are expected to work creatively towards ensuring that the support needs of all young people are the first priority.

About the role

Make a meaningful difference in the lives of young people experiencing or at risk of homelessness by delivering holistic case management and housing support services through Oasis Transitional Accommodation Service and OASIS drop-in centre. In this role, you will work collaboratively with a range of internal and external stakeholders to help young people achieve stable, sustainable housing and develop the capabilities required to maintain long-term tenancies. Guided by our model of care, you will apply and promote best-practice frameworks to ensure impactful, client-focused outcomes.

This full-time, permanent position is based in Surry Hills, NSW, and is remunerated in line with the SCHADS Award, Crisis Accommodation Level 2. Hours are Monday to Friday 38 hours, between 8am-8pm, with occasional weekends. The role requires some work outside of business hours to meet client and service needs and participation in out of hours on call approx. once every 6 weeks.

How you will make an impact

Oasis Youth Service is committed to working in partnership with young people to address the issues contributing to their unique experience of crisis & homelessness, with a particular focus on assisting young people to:

• Develop life and living skills to prepare for independence
• Address issues in relation to health & wellbeing
• Promote opportunities to overcome exclusion and isolation
• Eexplore education, employment pathways and participation
• Work towards long term sustainable housing

What you will bring

• Degree qualification in social work or related field preferred. Minimum of Diploma level qualification in a relevant discipline - Youth Work, Community Services / Case Management.
• Demonstrated casework experience working with young people in homelessness or other relevant roles.
• A strong commitment to working within a trauma and psychologically informed environment.
• Demonstrated knowledge of the causes of youth homelessness and how to assist young people to work toward long term sustainable housing.
• Understanding of relevant health and welfare issues impacting young people experiencing homelessness and the ability to demonstrate this knowledge in the context of a strengths-based case management approach to support and develop appropriate intervention strategies
• Ability to create a culturally safe and inclusive workplace/Service
• Demonstrated experience in building and maintaining collaborative relationships with internal and external providers.
• Ability to respond immediately and effectively to unsafe situations including client critical incidents.
• Capacity to manage time & competing demands, whilst maintaining record keeping, document management, risk management and reporting requirements
• Flexibility with work hours to meet the operational requirements of the position.
• Current NSW Driver's License
• Senior First Aid certificate
• Valid NSW Working with Children Check and willingness to complete National Police Check
• Ability to provide proof of Eligibility to Work in Australia

What We Offer

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members
• TSA Social Mission embraces diversity and encourages applications from:
• Aboriginal and Torres Strait Islander people,
• People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
• People with a culturally or linguistically diverse background

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.