Case Manager – Tenancy Support for Housing Stability

Launch Housing; Melbourne; Hybrid; AUD 74,000 - 79,000; Part time

Benefits offered by this job

Superannuation

NFP Salary Packaging (tax savings!)

Additional wellbeing leave available

Job summary

Launch Housing is an independent Melbourne-based community organisation focused on ending homelessness. Tenancy Plus provides outreach case management to public housing tenants and community residents to help sustain tenancies and prevent homelessness.

The Tenancy Plus program supports clients with assessment, planning, advocacy and liaison to achieve safe, stable accommodation within the Foundational Support area and Collingwood location.

Qualifications

• Experience in client-facing human services.
• Knowledge of housing/homelessness policy is preferred.
• Driver's license (Victorian) required.

Responsibilities

• Deliver outcome-focused client services.
• Provide case management and support to social housing tenants and residents at risk of homelessness.
• Assess eligibility for services and refer to relevant programs.
• Provide tenancy support and advocacy related to hearings, rent arrears, hoarding, and antisocial behaviour.
• Develop time-sensitive case plans with clients and implement solutions.
• Initiate and maintain contact with vulnerable clients using flexible engagement strategies.
• Advocate with other agencies to ensure access to services.

Skills

Client facing

Interpersonal skills

Confidentiality

Collaboration

Initiative

Time management

Education

Social Work or related field degree

Job description

Launch Housing is an independent Melbourne-based community organisation focused on ending homelessness. Tenancy Plus provides outreach case management to public housing tenants and community residents to help sustain tenancies and prevent homelessness.

The Tenancy Plus program supports clients with assessment, planning, advocacy and liaison to achieve safe, stable accommodation within the Foundational Support area and Collingwood location.