Case Manager, Pathways Program

Work Initiatives; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Professional development and learning

Job summary

Better Health Network seeks two experienced Case Managers for the Pathways Program in the RhED sector. These fixed-term roles involve outreach-based, person-centred case management for current and former sex workers, helping clients navigate services and achieve goals.

Roles include after-hours outreach, complex needs support and development of individualised plans, with a strong emphasis on dignity, rights and social justice.

Qualifications

• Must have tertiary qualification in Social Work or related field.
• Experience with case assessment, planning and review.

Responsibilities

• Provide person-centred, trauma-informed, outreach-based case management.
• Manage a complex caseload with assessment, planning and closure.
• Offer information, referrals, advocacy and psychosocial support.

Skills

Case management

Trauma-informed care

Advocacy

Harm reduction

Outreach

Education

Tertiary qualification in Social Work or related field

Job description

Case Manager – Pathways Program Two positions available Fixed-term | Up to full-time | Up to 12 months Based At the Victorian Pride Centre, St Kilda Make a real difference in your community.

We are seeking two experienced and compassionate Case Managers to join the Pathways Program within Better Health Network’s RhED Program.

These fixed-term positions, available for up to 12 months and up to full-time hours, provide person-centred, outreach-based case management to current and former sex workers, supporting people to navigate complex service systems, overcome barriers to accessing support and achieve their individual goals. As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role As a

Your Responsibilities

• Will Include Providing person-centred, trauma-informed and outreach-based case management to current and former sex workers. Managing a complex and dynamic caseload, including assessment, case planning, regular review, transition and case closure.


• Providing information, referrals, advocacy, practical assistance and psychosocial support. Supporting clients experiencing complex issues, including mental and physical health concerns, alcohol and other drug use, homelessness, family violence and financial hardship. Developing and reviewing individualised support plans based on client-identified goals, priorities and needs.


• Providing sex worker-informed support, including safety planning, harm reduction information, industry information, advocacy and referrals. Building effective referral networks and working collaboratively with external services to improve client outcomes. Maintaining accurate, timely and confidential case records and contributing to program reporting.


• Participating in after-hours service delivery as required, including evening brothel outreach and the Hustling 2 Health Friday night drop-in service.

About You

You’ll be an experienced case management professional who is committed to social justice, human rights, harm reduction and delivering respectful, person-centred support to people experiencing marginalisation and complex needs.

To Be Successful, You’ll Bring

• Relevant tertiary qualifications in Social Work, Community Development, Community Services, Criminology, Psychology, Counselling or a related discipline. Demonstrated case management and assessment experience working with people experiencing marginalisation, disadvantage and complex needs.


• Experience working within a trauma-informed framework and an understanding of the impacts of stigma, discrimination, criminalisation and systemic barriers. Strong advocacy, risk assessment and risk management skills, including an understanding of the MARAM Framework. An understanding that sex work is work, together with knowledge of the diversity of the sex industry and the legislative environment relating to sex work.


• Knowledge of and commitment to harm minimisation/harm reduction and the Social Model of Health. Strong communication, organisational and time management skills. The ability to work both independently and collaboratively within a multidisciplinary environment.


• Well-developed cultural awareness and the ability to work respectfully with people from diverse backgrounds, experiences and communities. A current full or probationary driver’s licence.

Lived experience of working in the sex industry will be highly regarded.

Why join BHN?

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves.

Benefits

• Flexible work arrangements to support work-life balance


• Salary packaging benefits to increase your take-home pay


• Professional development and learning opportunities


• A collaborative and supportive team culture


• The opportunity to make a meaningful impact every day.

Location

These positions are primarily based at the Victorian Pride Centre, 79–81 Fitzroy Street, St Kilda, with work at additional locations and in community settings as required.

Applications will be assessed as received, so early applications are encouraged.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks for these positions include a National Police Check, Working with Children Check, evidence of the right to work in Australia, General Statutory Declaration and a current full or probationary driver’s licence.