Case Manager Level 2

Allianz; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work arrangements

Discounts on Allianz products

Learning resources and development

Employee share program

Descripción de la vacante

Allianz, located in Sydney CBD, is seeking a Case Manager Level 2 – Workers Compensation. You will deliver high-quality claims handling to support injured workers and enable timely returns to work. The role emphasizes WorkSafe compliance, stakeholder collaboration, and proactive use of digital tools to improve outcomes.

Join Allianz to contribute to a caring, inclusive culture with hybrid work options and opportunities for professional development within a global organisation.

Formación

• Experience in a case management role within personal injury or workers compensation.
• TMF/Insurance NSW experience highly regarded.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy in processing.
• Ability to plan, prioritise and manage competing demands.
• Ability to recognise and escalate conflicts for timely resolution.
• Interest in leveraging emerging technologies to improve digital workflows.

Responsabilidades

• Deliver high-quality customer service for workers' compensation claims.
• Meet WorkSafe standards for claim processing, mail, and payments.
• Accurately determine liability and entitlements with WorkSafe tools.
• Collaborate with stakeholders to achieve sustainable return-to-work outcomes.
• Support team objectives, assist colleagues, and escalate issues as needed.

Conocimientos

Case management

NSW TMF/Insurance experience

Communication skills

Attention to detail

Prioritisation

Conflict resolution

Digital/Tech readiness

Descripción del empleo

CASE MANAGER LEVEL 2 – WORKERS COMPENSATION – SYDNEY CBD

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Deliver high-quality customer service for claims, focusing on solutions that meet customer needs and expectations, ensuring proactive and timely responses to claims-related queries in line with Allianz standards.
• Meet all internal and WorkSafe standards for claim processing, including mail management and accounts payment, while adhering to Allianz policies, privacy, and record-keeping obligations.
• Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and supporting injured workers through all aspects of the Personal Injury system.
• Collaborate proactively with stakeholders to achieve sustainable return-to-work outcomes, ensuring liability decisions align with WorkSafe policies and utilizing resources to determine entitlements.
• Contribute positively to team goals by working collaboratively, assisting team members, escalating client issues for resolution, and complying with Allianz health and safety policies and procedures.

About you

• Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
• TMF/Insurance for NSW experience highly regarded
• Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to recognise, avoid, manage, and elevate conflicts to enable effective and timely resolution in accordance with organisational processes.
• Pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
• Exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow.www.allianz.com.au/careers