Claims Service Manager

Allianz Australia; Newcastle-Maitland; Hybrid; AUD 150,000 - 180,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Mentoring and learning opportunities

Employee share purchase program

Discounts on Allianz products

Job summary

Allianz Australia is seeking a Claims Service Manager for Workers Compensation in Charlestown. You will lead multiple claims teams, drive customer-centric engagement with Agencies, and ensure compliance with contractual and regulatory requirements to improve return-to-work outcomes.

You will shape strategies, coach leaders, and collaborate across functions to enhance performance and the end-to-end experience for insured clients and stakeholders in a dynamic insurance environment.

Qualifications

• Extensive experience in Workers Compensation and knowledge of Workers Compensation Legislation and Regulation.
• Expert knowledge of regulatory compliance requirements that impact Workers’ Compensation claims management and cost drivers.
• Ability to communicate effectively and work collaboratively with diverse team members.
• Significant experience in a people leadership role in a complex, matrixed workers compensation insurance organisation.
• Demonstrated ability to lead, coach and empower people to develop individual and team potential.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Strategy development experience and ability to align regulatory requirements with org goals.
• Strong stakeholder management and cross-functional collaboration abilities.

Responsibilities

• Advocate a customer-centric culture through proactive engagement with Agency contacts and management.
• Ensure practices meet contractual, legislative, and business requirements.
• Lead claims teams to meet performance metrics and compliance targets.
• Implement processes and a claims management model achieving RTW outcomes and business targets.
• Provide strategic claims management recommendations to improve worker recovery times.
• Collaborate with managers and peers to implement innovative improvement approaches.

Skills

People leadership

Stakeholder management

Strategic planning

Regulatory knowledge

Analytical thinking

Communication skills

Cross-functional collaboration

Change leadership

Job description

Claims Service Manager – Workers Compensation – Charlestown

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide strategic leadership and direction to multiple claims teams that ensures workers and Agencies are supported in achieving strong return to health/work outcomes. The role is responsible for meeting contractual, legislative, and business requirements through the development and implementation of effective claims and engagement strategies.

About The Role

• Advocate a customer-centric culture through proactive relationship engagement with key Agency contacts and operational management and a high-level customer service focus.
• Ensure that all practices meet contractual, legislative, and business requirements.
• Lead claims teams to ensure all performance metrics are met so that the business complies with all contractual requirements.
• Implement processes and a claims management model that ensures return to work (RTW) outcomes and business targets are met or exceeded.
• Provide strategic claims management recommendations to improve worker recovery timeframes.
• Collaborate with manager and peers to develop and implement innovative approaches to continuously improve in both performance and the end customer experience.

About You

• Extensive experience in Workers Compensation and knowledge of Workers Compensation Legislation and Regulation.
• Expert knowledge of relevant regulatory and/or legislative compliance requirements that impact the business as well as Workers’ Compensation claims management models and cost drivers.
• Ability to communicate effectively and work collaboratively with diverse team members.
• Significant experience in a people leadership role in a complex, matrixed workers compensation insurance organisation.
• Demonstrated ability to lead, coach and empower people to develop individual and team potential.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Demonstrated experience of strategy development and is able to work with multiple teams to align understanding of relevant regulatory/legislative compliance requirements impacting the organisation, translating vision to action to achieve desired results.
• Highly developed stakeholder management skills which enable cross functional thinking in the development and implementation of strategies.
• Able to partner effectively with senior business leaders and establishing strong professional relationships externally and across the enterprise to influence outcomes.
• Excellent written and verbal communication skills, capable of communicating with clarity, impact, and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.