Case Manager

Employees Mutuals Limited; Central Coast Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Wellbeing discounts

RewardsHub discounts

Learning & development

Company celebrations

Annual incentive programme

Job summary

EML is seeking a Case Manager for the IfNSW team in Gosford on a Permanent - Fulltime basis. This role focuses on helping people recover from injury, building strong relationships with workers, employers and healthcare providers, and designing personalised recovery plans.

Join a supportive, purpose-driven organisation with opportunities for growth, flexible hybrid work options, and a culture that values empathy and service excellence in a meaningful field.

Qualifications

• Customer service experience in medical, hospitality, retail or corporate fields.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy and ability to learn new systems.
• Strong communication, resilience and a customer-first mindset.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers, practitioners and rehab providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team collaboration

Computer literacy

Communication

Empathy

Problem solving

Tools

CRM software

Job description

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML.

Are you passionate about helping people get their lives back after injury or illness? As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We're now welcoming applications for a Case Manager to join our IfNSW team in Gosford on a Permanent - Fulltime basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You'll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We're Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have...

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
• The ability to thrive in a fast paced, collaborative team?
• Good computer literacy with the ability to learn new systems?
• Strong communication, resilience and a customer‑first mindset for effective rapport‑building?
• Creativity, curiosity and initiative when engaging with stakeholders?

Why You'll Love Being Part of EML

You'll enjoy a range of benefits designed to support your wellbeing, growth and success: Hybrid work options for better balance. Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities. Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners. Corporate wellbeing program, including gym and health insurance discounts. Comprehensive learning and development tailored to help you grow. More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company‑wide celebration events that keep us connected. Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.