Case Manager – Aged Care & Community Support (Pilbara)

Mission Australia; Town Of Port Hedland; Hybride; AUD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Not-for-profit salary packaging

Free confidential counselling

Volunteering opportunities

Extra leave including special days

Résumé du poste

Mission Australia’s Marapikurrinya South Hedland service is seeking a Case Manager to deliver person-centred support to older people with complex needs, helping them access aged care and community supports, navigate systems, and build independence through outreach and face-to-face engagement.

You will manage a caseload of 20–30 clients, work in a remote Pilbara setting, collaborate with health, housing and community services, and uphold privacy, trauma-informed practice, and strong relationship

Qualifications

• Relevant degree with at least one year of experience or associate diploma with relevant experience.
• Experience in case management with ability to manage a caseload of clients with complex needs.
• Strong understanding of community services, aged care, and housing or homelessness supports.
• Well-developed communication, organisational, and time management skills; ability to work autonomously.

Responsabilités

• Deliver person-centred case management to older individuals with complex needs, including assessments, care planning, and ongoing reviews.
• Support clients to access aged care services through My Aged Care, including completing forms and coordinating referrals.
• Provide practical assistance such as accessing supports, housing applications, Centrelink, and medical supports to address immediate needs.
• Build strong, trust-based relationships to understand client goals, strengthen independence, and navigate services.
• Coordinate and advocate for access to internal and external services, including health, housing, and community supports.
• Maintain accurate case notes, reports, and client documentation in line with program requirements and privacy standards.

Connaissances

Communication

Organisation

Time management

First Aid & CPR

Driver's licence

Formation

Bachelor's degree or Diploma

Description du poste

Mission Australia’s Marapikurrinya South Hedland service is seeking a Case Manager to deliver person-centred support to older people with complex needs, helping them access aged care and community supports, navigate systems, and build independence through outreach and face-to-face engagement.

You will manage a caseload of 20–30 clients, work in a remote Pilbara setting, collaborate with health, housing and community services, and uphold privacy, trauma-informed practice, and strong relationship