Case Manager

The Salvation Army; Greater Shepparton; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑effe

Paid parental leave

Health & wellness programs

EAP

Leave options

Job summary

The Salvation Army in Shepparton, VIC is seeking a dedicated Case Manager to provide hands-on support, advocacy and outreach for individuals and families experiencing or at risk of homelessness. You will work within the Outreach Connection Program, coordinating housing, health and community services to help clients thrive.

Reporting to the Team Leader, this permanent full-time role is based on-site in Shepparton and offers SCHADS Award Level 5 compensation with opportunities for professional

Qualifications

• Degree or diploma qualification in social work, welfare, community development or related field.
• Experience in homelessness service environment.
• Experience in client assessment using appropriate tools and techniques.
• Experience using risk models to assess levels of risk and well-being.
• Experience with clients with multiple/complex service needs.
• Experience engaging with multiple service providers to meet client needs.
• Experience with client data and reporting systems and MS Office.

Responsibilities

• Deliver strengths-based, client-centred case management to individuals and families experiencing or at risk of homelessness.
• Assess referrals, undertake outreach activities, and engage clients with complex needs across the local community.
• Complete comprehensive assessments to identify client needs, barriers, goals and support requirements.
• Develop, implement and review tailored case management plans that empower clients to achieve sustainable outcomes.
• Connect clients with housing, health and community services, providing advocacy and practical support where required.
• Build and maintain partnerships with internal teams and external service providers to ensure coordinated support and positive client outcomes.

Skills

Advocacy

Case management

Client engagement

Referral coordination

Education

Social work degree or related field

Tools

Microsoft Office

Job description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

As a Case Manager, you'll provide hands-on support, advocacy and outreach to help individuals and families secure stable housing, build independence, and connect with the services they need to thrive. Make a real difference in the lives of people experiencing or at risk of homelessness.

About the Program

The Outreach Connection Program supports people experiencing or at risk of homelessness through tailored case management and proactive assertive outreach. Working across Shepparton and surrounding communities, the program connects people with housing, health and community supports, with a strong focus on reaching those who are isolated, facing complex challenges, or unable to easily access services. Reporting to the Team Leader, this is a permanent full-time position, based on-site in Shepparton, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 5.

$53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How you will make an impact

• Deliver strengths-based, client-centred case management to individuals and families experiencing or at risk of homelessness.
• Assess referrals, undertake outreach activities, and engage clients with complex needs across the local community.
• Complete comprehensive assessments to identify client needs, barriers, goals and support requirements.
• Develop, implement and review tailored case management plans that empower clients to achieve sustainable outcomes.
• Connect clients with housing, health and community services, providing advocacy and practical support where required.
• Build and maintain strong partnerships with internal teams and external service providers to ensure coordinated support and positive client outcomes.

What you will bring

• Degree or diploma qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Relevant experience in a social service environment with a focus on homelessness
• Experience in Client assessment including appropriate information, tools and techniques to gather and analyse information
• Relevant experience in using appropriate risk models to assess levels of risk, harm and well-being, including immediate risk
• Experience working effectively with people who exhibit multiple/complex service needs and/or are chronically disadvantaged
• Experience engaging and communicating with multiple service providers as appropriate to ensure totality of Client needs are met
• Relevant experience with Client data and reporting systems, people management systems and Microsoft suite
• A current and valid Employee Working with Children Check
• A current VIC Driver’s Licence

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here.

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.