Case Manager

QBE Insurance Group; Darwin; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group in Darwin is seeking a Case Manager for our Workers Compensation Claims team on a 12-month fixed term contract. This hybrid role involves in-office and work-from-home arrangements, with duties spanning stakeholder engagement, claim assessment and resolution, and end-to-end portfolio management.

The role requires empathy, strong communication, and the ability to deliver timely solutions in a fast-paced environment while maintaining high professional standards.

Qualifications

• Empathetic customer approach
• Engaging and courteous phone manner
• Strong rapport-building skills and timely solutions
• Resilience to work independently and in a team
• Confident computer and numeracy skills
• Prior experience in customer service or administration; knowledge of general insurance or claims helpful

Responsibilities

• Engage with stakeholders through case conferencing, claims reviews, and on-site visits.
• Adhere to required timeframes, comply with codes and policies, and ensure accurate claim information is recorded.
• Provide guidance, support and clear communication to injured people throughout their claim.
• Build and maintain strong, professional relationships with customers.
• Thrive in a fast-paced, dynamic work environment.
• Manage your client portfolio end-to-end, applying customer service and sound decision-making to achieve return-to-work outcomes.

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

• Location: Darwin
• 12-month fixed term position, full-time hours
• Hybrid working - a mix of in office and work from home

The opportunity

We currently have an opportunity to join our Workers Compensation Claims team as a Case Manager, where you'll play a key role in delivering high-quality claims management by assessing coverage, investigating matters thoroughly, and resolving cases effectively. You'll bring a strong customer focus, attention to detail, and the ability to maintain high standards through change, paired with the resilience and professionalism needed to support our customers when challenges arise.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Engage with stakeholders through case conferencing, claims reviews, and on-site visits.
• Adhere to required timeframes, comply with all legislative codes and company policies, and ensure accurate claim information is recorded in our database.
• Provide guidance, support and clear communication to injured people throughout their claim.
• Build and maintain strong, professional relationships with customers.
• Thrive in a fast-paced, dynamic work environment.
• Manage your client portfolio end-to-end, applying strong customer service and sound decision-making to achieve return-to-work outcomes.

About You

• A highly empathetic customer approach, with the ability to remain calm and professional when processing claims.
• An engaging and courteous phone manner, including the ability to talk and type at the same time.
• Strong rapport-building skills and the capability to provide timely solutions and recommendations to diverse customers.
• Resilience, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Confident computer and numeracy skills, with the ability to learn new systems quickly.
• Previous experience in customer service, administration, or operational roles; knowledge of general insurance, claims, or relevant legislation is highly advantageous but not essential.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

Skills

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 25/11/2026 11:59 PM

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.