Injury Management Advisor

QBE Insurance; Launceston; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working

Holistic wellbeing coaching

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group in Tasmania seeks an experienced Injury Management Professional to support rehabilitation services and drive recovery outcomes after workplace injuries.

Reporting to the Healthcare Manager, you will provide evidence-based rehabilitation advice, monitor treatment plans, and coordinate departmental rehabilitation activities while coaching Claims staff to adopt best-practice practices. Hybrid working is available.

Qualifications

• Experience in workers’ compensation claims or similar role.
• Experience in Allied Health, Clinical, supervisory and/or workplace-based rehabilitation experience.
• Certificate IV in Personal Injury Management (FNS42120) or Diploma of Personal Injury and Disability Insurance Management (FNS51920).
• Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions
• Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management.
• Excellent people, communication, written, and networking skills.

Responsibilities

• Provide appropriate rehabilitation advice and recommendations in line with relevant legislation and guidelines.
• Implement and monitor treatment, rehabilitation and attendant care requirements to support recovery outcomes.
• Assist with the coordination and delivery of departmental rehabilitation services.
• Coach and mentor Claims staff, promoting best‑practice injury management across the team.

Skills

Case Management

Collaboration Tools

Critical Thinking

Disability Claims

Emotional Awareness

Individual Resilience

Insurance Claims Processing

Negotiation

Problem Solving

Stakeholder Management

Standards Compliance

Education

Certificate IV in Personal Injury Management (FNS42120)

Diploma of Personal Injury and Disability Insurance Management (FNS51920)

Job description

Primary Details

• Launceston or Hobart, TAS
• Permanent, full-time role
• Join the team early January 2027

The opportunity

We currently have an opportunity for an experienced Injury Management Professional to join our team. Reporting to the Healthcare Manager, you will be responsible for support to both your aligned team and broader business to help injured people bring their lives back together following a workplace accident.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide appropriate rehabilitation advice and recommendations in line with relevant legislation and guidelines.
• Implement and monitor treatment, rehabilitation and attendant care requirements to support recovery outcomes.
• Assist with the coordination and delivery of departmental rehabilitation services.
• Coach and mentor Claims staff, promoting best‑practice injury management across the team.

About You

• Extensive experience in a workers’ compensation claims orsimilarrole
• Experience in Allied Health, Clinical, supervisory and/or workplace-based rehabilitation experience
• Certificate IV in Personal Injury Management (FNS42120) or Diploma of Personal Injury and Disability Insurance Management (FNS51920).
• Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions
• Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management.
• Excellent people, communication, written, and networking skills

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail] .

Skills

Case Management, Collaboration Tools, Critical Thinking, Disability Claims, Emotional Awareness, Individual Resilience, Insurance Claims Processing, Intentional collaboration, Managing performance, Medical Claims Processing, Medical Knowledge, Negotiation, Problem Solving, Stakeholder Management, Standards Compliance

Application Close Date: 26/11/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.