Case Coordinator NISS.

Life Without Barriers; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work (Office/Home)

Benefits package

Salary packaging up to $18,550

After-hours support

Job summary

Life Without Barriers is seeking a dedicated Case Coordinator in Sydney to provide personalised and responsive case coordination for asylum seekers and refugees. You will assess eligibility, develop and update case plans, and refer clients to community supports while ensuring safety and strong client relationships.

Permanent, full-time, 38 hours per week, with Parramatta office location and hybrid working arrangement.

Qualifications

• Qualification required: Certificate IV in Human Services or higher with relevant experience.
• Experience in case coordination and developing/implementing case plans.
• Experience in Mental Health and/or Domestic Violence sectors preferred.
• Ability to perform comprehensive assessments across finances, health, housing, social needs, vocational skills and education.
• Experience managing clients with complex physical and mental health issues.
• Experience working with culturally and linguistically diverse clients.

Responsibilities

• Conduct thorough assessments to determine client eligibility.
• Create and regularly update personalised case plans.
• Assist clients with referrals to appropriate community supports and resources.
• Ensure client safety by performing risk assessments and creating safety plans.
• Build strong relationships with clients and families using strengths-based, culturally sensitive approaches.

Skills

Case coordination

Case planning

Assessments

Risk assessment

Culturally sensitive practice

Multilingual communication

Mental health awareness

DV sector experience

Stakeholder engagement

Education

Certificate IV in Human Services

Job description

Job no: 507148
Employment type: Full Time
Location: Sydney
Categories: Child, Youth & Family

• Flexible working arrangements (Office/Home)
• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
• Generous salary packaging benefits - up to $18,550 per year, tax free!
• 24/7 management support via our National After-Hours Support Service

As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type:Permanent, Full Time, 38 hours per week.

Office Location: Parramatta, with flexibility to work from office and home.

As a Case Coordinator, you will provide personalised and responsive case coordination services to clients. In this role you will;

• Conduct thorough assessments to determine client eligibility
• Work with clients to create and regularly update their personalised case plans,
• Assist clients with referrals to appropriate community supports and resources
• Ensure client safety by performing risk assessments, creating safety plans and accurate record keeping
• Build strong relationships with clients and their families, using strengths-based and culturally sensitive approaches

Skills & Experience

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)
• Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

Applications close at midnight on 18 th October 2026.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Advertised: 29 Sep 2026 AUS Eastern Standard Time
Applications close: 18 Oct 2026 23:55 AUS Eastern Daylight Time