Care Services Assistant

Rsl Care Rdns Limited; Hervey Bay; On-site; AUD 52,000 - 78,000; Full time

Job summary

Bolton Clarke is seeking a frontline carer to support residents with meals, nutrition, and dining experiences in a compassionate, person-centred approach. You will assist with meal preparation, presentation, and serving, while aligning with residents' daily routines and preferences.

Ideal candidates bring customer service experience and a caring attitude, plus willingness to work flexibly across shifts. Valid Australian working rights and readiness for checks are required.

Qualifications

• Demonstrated customer service ability.
• Compassionate and caring attitude.
• Previous restaurant and/or kitchen experience considered favorable.
• Willingness to take direction from others.
• Reliability and flexibility with shifts.
• Good time management and ability to work under pressure.
• Valid working rights in Australia (Passport, Birth Certificate, etc).
• Prepare for police/Ndis checks prior to commencement.

Responsibilities

• Assist in preparation, delivery, presentation and serving of resident meals.
• Support residents with meal choices and timing to match preferences.
• Maintain dining areas and assist with kitchen stock as required.
• Engage socially with residents to provide emotional support during mealtimes.
• Promote dignity and resident choice in dining and care routines.
• Ensure nutrition information is accurate and align with standards.

Skills

Customer service

Compassionate demeanor

Restaurant/kitchen experience

Flexibility

Time management

Reliability

Working rights in Australia

NDIS/Police check readiness

Job description

Job Description

This role plays a pivotal frontline carer role with a particular focus on nutrition and dining, supporting residents to live a life of fulfilment through the delivery of person-centred care and support according to needs and preferences of each resident in everyday practice. Assisting in the preparation, delivery, presentation and serving of resident meals.

Your responsibilities will be to provide care and support aligned with residents preferred daily routines with a strong focus on:

• Meal choices and individual nutrition
• Consideration of allergies and food intolerances
• Enhancing the overall dining experience
• Assist residents with meal selection and meal timing preferences
• Prepare and set up dining areas to meet individual needs and preferences
• Actively engage with residents to provide social and emotional support during mealtimes
• Use empathy and kindness to foster a positive dining experience
• Promote resident choice and control to uphold dignity and respect
• Prepare and maintain dining experience areas and provide meal service to meet individual resident choices
• Maintain accurate nutrition and diet information as
• Assist with quality food preparation in accordance with the Food Safety Plan, Bolton Clarke Food Standards and Dining Framework
• Assist with maintaining kitchen stock supplies as

About the Employer

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group., Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

About the Candidate

• Demonstrated customer service skills
• A compassionate and caring attitude
• Previous restaurant and/or commercial kitchen experience (highly regarded)
• Willingness to take direction from others
• Reliability and shift flexibility
• Good time management skills and the ability to work well under pressure
• Valid working rights in Australia (Passport, Birth Certificate etc)
• Complete a police check and or a NDIS Workers Check (or willingness to obtain) prior to commencement

Work Environment

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family