Care Service Employee (CSE) - Direct Care

Evergreen Life Care; Gosford; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Values-driven workplace

Supportive team

Training programs

Salary packaging

Person-led care

Meaningful career

Job summary

Evergreen Life Care in West Gosford is seeking a caring Care Service Employee to deliver high-quality, person-centred support that promotes independence and dignity for residents. You will work within a team and align with the organisation’s HEART values to provide respectful, compassionate care.

The role involves assisting with daily living activities, documenting care in records, and supporting residents in social activities.

Qualifications

• Certificate III in Individual Support or Certificate IV in Aged Care.
• Strong interpersonal and communication skills.
• Minimum 6 months experience supporting personal care in aged care or health setting.
• Ability to follow care plans and take direction from Registered Nurses.
• Commitment to resident privacy, confidentiality and safe work practices.
• Ability to work independently and as part of a multi-skilled team.
• Must have National Criminal Record Check or willingness to obtain one.
• Willingness to participate in pre-employment medical assessment.

Responsibilities

• Assist with daily living activities, including personal care, meals, hydration, mobility and transfers.
• Monitor residents’ wellbeing, report changes and document observations in care plans.
• Accurately document care and resident responses in clinical records.
• Assist with basic clinical tasks and medication support under supervision of RN.
• Use care equipment safely and maintain a clean, safe environment.
• Support residents to participate in activities and outings.

Skills

Caring nature

Interpersonal skills

Teamwork

Reliability

Communication skills

Education

Certificate III in Individual Support

Certificate IV in Aged Care

Job description

Care Service Employee (CSE) - Direct Care

Evergreen is a values‑driven, not‑for‑profit aged care provider located in West Gosford, supporting residents across Evergreen Lodge and Evergreen Village.

Guided by our HEART values – Helpful, Empowering, Approachable, Respectful and Trustworthy – we are committed to enhancing the lives of our residents, their families and our people.

We believe empowered employees create empowered residents, which is why we foster a supportive, inclusive workplace that encourages teamwork, professional growth and genuine care.

ABOUT THE ROLE

We are seeking dedicated Care Service Employees to join our team.

In this hands‑on role, you will deliver safe, high‑quality, person‑centred care that supports residents’ independence, dignity and wellbeing, in line with Evergreen’s mission and HEART values.

Key Responsibilities:

• Assist with daily living activities, including personal care, meals, hydration, mobility and transfers.
• Monitor residents' wellbeing, report changes and complete required observations in line with care plans.
• Accurately document care and resident responses in clinical records.
• Assist with basic clinical tasks and medication support under the direction of a Registered Nurse, within scope.
• Use care equipment safely and maintain a clean, safe and supportive environment.
• Support residents to participate in societal activities and outings.

ABOUT YOU

You are a caring, reliable and motivated individual who is passionate about supporting older people to live with dignity and independence. You bring a person‑centred approach to care and take pride in delivering high‑quality support in a team‑based environment.

You will possess:

• A Certificate III in Individual Support or Certificate IV in Aged Care
• Strong interpersonal and communication skills, with the ability to build positive relationships with residents, families and team members.
• Minimum 6 months experience supporting personal care and daily living activities in an aged care or health setting.
• The ability to work within scope of practice, follow care plans, and take direction from Registered Nurses.
• A commitment to resident privacy, confidentiality and safe work practices.
• The ability to work both independently and as part of a flexible, multi‑skilled team.
• A current National Criminal Record Check (or willingness to obtain one).
• Willingness to participate in a pre‑employment medical assessment.

THE PERKS

Why you should join our team:

• Be part of a values‑driven, not‑for‑profit aged care provider guided by our HEART values.
• Work in a supportive, positive team environment where people genuinely care about residents and each other.
• Enjoy opportunities for learning and development through in‑house and online training programs.
• Access salary packaging benefits to help make your income go further.
• Contribute to person‑led care and be part of an organisation committed to the future and transformation of the aged care industry.
• Build a meaningful career where your work makes a real difference in the lives of residents and their families.