Care Partner – Aged Care | Hybrid Role

HV Care; Hervey Bay; Hybrid; AUD 65,000 - 80,000; Full time

Job summary

HV Care is seeking a Care Partner to join our hybrid team servicing Hervey Bay and Maryborough. The role focuses on coordinating aged care services, developing care plans and supporting clients and families within the Wide Bay region.

You will work across Support at Home, CHSP and allied health services, building strong relationships with clients, families and healthcare professionals while ensuring high-quality, compliant care. Hybrid work arrangement is offered to support flexibility.

Qualifications

• Experience in aged care, community services or care coordination.
• Strong understanding of person-centred care and client rights.
• Knowledge of the Support at Home program and/or CHSP, or willingness to learn.
• Strong organisational, communication and problem-solving skills.
• Ability to manage multiple client needs and priorities.
• Confidence using electronic client management systems and Microsoft Office.

Responsibilities

• Develop, implement and review individualised care plans in consultation with clients and families.
• Coordinate Support at Home and CHSP services, including in-home care and community supports.
• Build trusted relationships with clients, families and healthcare professionals.
• Conduct client home visits, care reviews and wellbeing check-ins.
• Monitor client budgets, service utilisation and care arrangements.
• Support new client onboarding, service agreements and care commencement.
• Identify changes in client needs and coordinate referrals and clinical escalation.
• Maintain documentation and ensure compliance with aged care requirements.
• Develop relationships with local hospitals, GPs and community organisations.

Skills

Aged care

Care coordination

Communication

Client focus

Tools

Microsoft Office

Client management systems

Job description

Work Arrangement: Hybrid – Work from Home & Community-Based Visits
Location: Hervey Bay / Maryborough, Wide Bay Region

Care Partner – Aged Care | Hybrid Role

HV Care | Hervey Bay & Maryborough, QLD

Work Arrangement: Hybrid – Work from Home & Community-Based Visits
Location: Hervey Bay / Maryborough, Wide Bay Region

Make a Meaningful Difference with HV Care

Are you an experienced aged care professional who enjoys building relationships, coordinating quality care and helping older Australians remain independent in their own homes?

HV Care is looking for a passionate and proactive Care Partner to join our growing aged care team in Hervey Bay and Maryborough.

This is an exciting opportunity to enjoy a flexible hybrid working arrangement while making a genuine difference in your local community.

About HV Care

HV Care is an Australian aged care and registered NDIS service provider delivering personalised, compassionate and culturally inclusive care.

Guided by our philosophy, "Care and compassion for everyone," we are committed to empowering individuals to live safely, independently and with dignity.

Our services include Support at Home, CHSP, allied health, personal care, domestic assistance and community-based supports.

About the Role

The Care Partner will be responsible for coordinating aged care services, developing individualised care plans, supporting clients and families, and ensuring services are delivered safely and in accordance with applicable aged care legislation and quality standards.

This is a client-facing position requiring strong communication, care coordination and relationship management skills.

The successful candidate will play an important role in supporting existing clients, welcoming new clients and strengthening HV Care's presence within the Wide Bay community.

Your key responsibilities will include:

• Develop, implement and review individualised care plans in consultation with clients and families.

• Coordinate Support at Home and CHSP services, including in-home care, allied health and community supports.

• Build trusted relationships with clients, families and healthcare professionals.

• Conduct client home visits, care reviews and ongoing wellbeing check-ins.

• Monitor client budgets, service utilisation and care arrangements.

• Support new client onboarding, service agreements and care commencement.

• Identify changes in client needs and coordinate appropriate referrals and clinical escalation.

• Maintain accurate documentation and ensure compliance with aged care requirements.

• Develop professional relationships with local hospitals, GPs, allied health providers and community organisations.

1. Client Engagement and Care Planning

• Conduct client intake, assessments and ongoing reviews within the employee's scope of practice.

• Develop and maintain person-centred care plans in consultation with clients, families and relevant health professionals.

• Explain Support at Home and CHSP services, client rights, available funding and applicable contributions.

• Support clients to make informed decisions about their care and services.

• Coordinate care plan reviews following changes in health, wellbeing or support needs.

• Facilitate informed consent and maintain accurate client records.

2. Care Coordination and Service Delivery

• Coordinate domestic assistance, personal care, allied health, social support and other approved services.

• Work closely with support workers, nurses, allied health professionals and rostering staff.

• Monitor service delivery and promptly resolve missed visits, scheduling concerns and service issues.

• Support timely implementation of services following hospital discharge or changes in care needs.

• Escalate clinical concerns to appropriately qualified health professionals.

• Maintain regular communication with clients and their representatives.

3. Support at Home and CHSP Administration

• Maintain accurate care plans, service agreements and service schedules.

• Monitor service utilisation and available budgets in collaboration with the finance team.

• Assist clients in understanding approved services and expenditure.

• Ensure documentation is completed in accordance with HV Care procedures and program requirements.

• Work with the administration team to maintain accurate client information and service records.

• Identify potential changes in client needs that may require reassessment or referral.

4. Quality, Safety and Compliance

• Work in accordance with the Aged Care Act 2024, applicable Aged Care Rules, strengthened Aged Care Quality Standards and relevant CHSP requirements.

• Promote dignity, independence, choice, control and culturally safe care.

• Identify and elevate risks, incidents, complaints, suspected abuse or neglect, and changes in client wellbeing.

• Follow HV Care's incident management, safeguarding, privacy and clinical escalation procedures.

• Participate in quality improvement, audits, training and service reviews.

• Maintain appropriate professional boundaries and confidentiality.

5. Community Engagement and Service Growth

• Build professional relationships with local hospitals, general practitioners, allied health providers, community organisations and referral networks.

• Support new client enquiries and service commencement.

• Represent HV Care professionally at community meetings and local networking opportunities.

• Identify opportunities to improve access to aged care services across Hervey Bay and Maryborough.

• Promote HV Care's commitment to culturally inclusive and individualised care.

6. Reporting and Team Collaboration

• Provide regular updates on client wellbeing, service delivery, outstanding actions and emerging risks.

• Participate in management meetings and case discussions.

• Work collaboratively with the rostering, administration, finance and clinical teams.

• Maintain timely and accurate documentation within HV Care's client management systems.

• Escalate unresolved matters to the Operations Manager or Director.

Essential Selection Criteria

• Experience in aged care, community services, case management or care coordination.

• Sound understanding of person-centred care and client rights.

• Knowledge of the Support at Home program and/or CHSP, or demonstrated ability to learn relevant requirements.

• Strong organisational, communication and problem-solving skills.

• Ability to manage multiple client needs and priorities.

• Confidence using electronic client management systems and Microsoft Office.

• Current driver's licence and willingness to travel throughout Hervey Bay and Maryborough.

• Ability to obtain and maintain required aged care worker screening clearances and undertake relevant mandatory training.