Care Partner

Anglicare; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Accommodation & meals tax-free up to $

Professional development

Exclusive discounts

Employee assistance program

Fitness Passport

Job summary

Anglicare Sydney is seeking a Care Partner to support older Australians in accessing government funding, services and funding to age in place within our Retirement Living villages. The role is a permanent full-time on-site position at Warriewood Brook Village, with a standard Monday–Friday schedule and minimal travel within the village.

You will assess needs, plan care, coordinate services and work with residents, families and providers to deliver person-centred support that aligns with funding

Qualifications

• Diploma in Community Services or related discipline required.
• Experience in aged care, community services or case management preferred.
• Strong communication and relationship-building with residents, families and providers.

Responsibilities

• Conduct comprehensive resident assessments and develop care plans.
• Coordinate services and My Aged Care funding pathways.
• Maintain accurate care plans, notes and documentation.
• Engage with residents, families and health professionals to improve outcomes.
• Promote safety, quality standards and a respectful workplace.

Skills

Customer service

Stakeholder engagement

Communication skills

Organisational skills

CRM systems

Education

Diploma in Community Services or related

Tools

CRM software

Tech platforms

Job description

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.

We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further.

As a Care Partner -Villages, you will play a vital role in supporting older Australians to access the care, services and funding they need to live independently and confidently within our Retirement Living communities.

Join a caring and collaborative team where resident wellbeing, meaningful relationships and exceptional customer service are at the heart of everything we do.

This is a permanent full-time onsite opportunity based at Warriewood Brook Village on the Northern Beaches, working Monday to Friday from 8:30am to 4:30pm, with minimal travel within the Village.

As a Care Partner, you will be responsible for guiding residents and their families through their care journey, helping them access government funding, community services and tailored support that enables them to age in place.

This is an exciting opportunity to be a pioneer in establishing Anglicare’s For Life model, a commitment to residents, allowing them to age in place, with grace, nurturing a fuller life for the whole person in body, mind and spirit

Working closely with residents, Village Teams, healthcare professionals and external providers, you will assess needs, coordinate services, develop care plans and ensure residents continue to receive the support they need as circumstances change.

With empathy, professionalism and a strong customer focus, you will:

Resident Care Planning & Case Management

• Conduct comprehensive assessments of residents' needs, goals and preferences
• Develop individualised care plans and budgets that support resident wellbeing and independence
• Coordinate My Aged Care assessments and support residents to access appropriate funding and services
• Ensure residents are maximising available funding and receiving the right level of care and support
• Monitor changing care needs and advocate for residents to access additional services where required
• Coordinate referrals to healthcare professionals, service providers and community supports

Resident Experience & Customer Service

• Deliver an exceptional customer experience to prospective and existing residents
• Support a smooth transition from initial enquiry through to commencement of services

Care Coordination & Documentation

• Maintain accurate care plans, case notes and resident documentation
• Monitor service delivery and ensure support services align with resident goals and budgets

Stakeholder Engagement & Community Partnerships

• Build strong relationships with residents, families, healthcare professionals and service providers
• Collaborate with Village Teams and internal stakeholders to achieve positive resident outcomes

Safety & Workplace Culture

• Promote a safe, clean and respectful workplace
• Follow workplace health and safety requirements and reporting obligations

What You'll Bring

You are a compassionate and customer-focused professional who enjoys helping older people navigate the aged care system and access services that improve their quality of life.

What's Required

• Diploma in Community Services, Service Coordination or a related discipline
• Previous experience within aged care, community services, home care or case management environments
• Experience conducting comprehensive assessments and developing care plans
• Current Driver's License and access to a vehicle with minimum third-party insurance

What’s Preferred?

• Strong understanding of My Aged Care, funding pathways and community supports
• Excellent communication, relationship-building and stakeholder engagement skills
• Strong organisational skills and ability to manage competing priorities
• Demonstrated experience using CRM systems and technology platforms

We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereho make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.

Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.

Ongoing professional development and leadership training to advance your career

Exclusive discounts to over 400 retailers

Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities, and cultural backgrounds.

Application Close Date: September 30, 2026