Care Partner

Australian Unity Limited; Maclean; Hybrid; AUD 54,000 - 72,000; Full time

Benefits offered by this job

Flexible Work Options

Hybrid role

14 weeks paid Parental Leave

Job summary

Australian Unity is seeking a Care Partner to support customers through their care journey, coordinating holistic plans and services for home or chosen settings.

Role involves liaising with families, clinical teams and external providers to deliver person-centred care, with a flexible, hybrid schedule between client visits, branch days in Maclean and WFM.

Qualifications

• Experience in community, aged care, disability or health services with case management.
• Strong customer focus and empathetic, professional communication.
• Proficient in Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards and care transitions.
• Able to work across multidisciplinary teams.

Responsibilities

• Build trusted relationships with customers and support goals at home.
• Create onboarding assessments, care plans, coordinate multidisciplinary services.
• Collaborate with clinical teams, families and providers for safe, person-centred care.
• Support care transitions, including hospital discharge and changes in needs.
• Identify unmet needs and optimise funding for better outcomes.
• Maintain accurate customer records and contribute to quality and compliance.
• Promote safety, quality and person-centred care across services.

Skills

Customer focus

Communication skills

Empathy

Time management

Education

Certificate IV or Diploma in Community Services

Tools

Microsoft Office

CRM systems

Job description

At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.

As a Care Partner, you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.

About the role:

This is a Permanent Full-Time opportunity offering flexibility and a great work-life balance.

• Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
• Attractive remuneration of $45.56 per hour plus superannuation
• Hybrid role combining Client visits, Branch Days (Maclean) & WFM
• Supporting SAH customers.

Key Accountabilities:

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and elevate customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

What You'll Bring:

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.