Care Partner

Bolton Clarke; Hervey Bay; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Salary packaging (not-for-profit)

Gym discounts

Employee Assistance Program

Work/life balance shifts

Job summary

Bolton Clarke in Australia is seeking a Care Partner to lead care planning and service delivery under the Support at Home program, helping older people live safely and independently at home.

You will collaborate with GPs and allied health, monitor risks, maintain accurate notes, ensure compliance with quality standards, and support participants and their carers in making informed decisions.

Qualifications

• Minimum Cert IV qualification in aged care, or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent experience.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Strong communication, empathy and cultural competence.

Responsibilities

• Collaborate with participants to develop individualised care plans, incorporating goals, service preferences and cultural needs.
• Liaise with general practitioners, specialists and allied health providers for integrated care.
• Review care notes and service data; identify and address emerging risks or changes in participant needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under aged care standards.
• Ensure care-management claims comply with program rules, excluding admin tasks.

Skills

Care coordination

Communication

Empathy

Cultural competence

Education

Cert IV in aged care

Diploma in Nursing / Community Services / Aged Care / Case Management

Job description

Job Description

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. You will play a key role in planning and overseeing care service delivery across all ongoing support classifications within scope and work closely with the appropriate clinical team members when a participant's needs require clinical input or complex care planning.

As a Care Partner, you will:

• Collaborate with participants to develop individualised care plans, incorporating the participant's goals, service preferences, cultural needs, risk factors, and AT‑HM requirements.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Consistently meet quality compliance and audit requirements, ensuring accurate and up‑to‑date records are maintained.
• Facilitate or participate in case conferences, ensuring care plans reflect shared decision‑making and supported risk‑taking.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
• Ensure care‑management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.
• Support participants (and their carer or supporter) to make informed service decisions.

About the Employer

Bolton Clarke Group, one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operates nationally and internationally. Bolton Clarke Residential group now has 88 aged care homes across QLD, NSW, VIC, SA & WA, including the Allity, McKenzie & Acacia Living Group. Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

About the Candidate

• Minimum Cert IV qualification in aged care, or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent experience.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Strong communication, empathy and cultural competence.

Work Environment

• Excellent work/life balance with shifts that suit your personal needs.
• A caring team environment with strong clinical and allied health support.
• Career progression and development opportunities.
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free.
• Private health insurance and gym discounts.
• An Employee Assistance Program for staff and family.