Care Partner

Harbour At Home; Coffs Harbour City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Harbour At Home is seeking a Care Partner to support aged care participants under the Support At Home program. You will build trusted, face‑to‑face relationships, guide decisions, and adjust care plans to achieve meaningful outcomes.

You’ll work with experienced colleagues, using digital tools to stay organised, manage budgets, and deliver high-quality, goal‑driven care across Woolgoolga and surrounding areas, with travel to nearby towns as needed.

Qualifications

• Understanding Home Care Packages and Support at Home is desirable.
• Confidently manage a caseload and own client outcomes.
• Strong communication and relationship-building skills.
• Balance client advocacy with funding requirements and compliance.
• Comfort using digital systems, CRM platforms and care tools.
• Resilience, adaptability and openness to new ways of working.
• A relevant clinical or community services qualification is desirable.

Responsibilities

• Translate participant goals into clear, personalised care plans.
• Keep care plans current with regular reviews and updates.
• Plan and track participant budgets to meet goals and value for money.
• Guide participants through informed decisions on services and funding.
• Identify risks or gaps early and take timely action.
• Coordinate services and referrals for seamless, reliable care.

Skills

Caseload management

Communication skills

Digital systems

Client advocacy

Resilience & adaptability

Home Care Packages knowledge

Education

Clinical allied health qualification

Job description

Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years, we've provided more than one million hours of care, supported hundreds of local residents, and created secure jobs for our region.

About Us

Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years, we've provided more than one million hours of care, supported hundreds of local residents, and created secure jobs for our region.

We're more than an aged care provider - we're local, transparent and people‐first. Our team lives and works across the Mid North Coast, caring for clients they know and their neighbourhoods they understand.

Choosing a career with Harbour At Home means joining a supportive and mission‑driven team, enjoying development opportunities, and playing a meaningful role in shaping sustainable, person‑centred care.

Join Harbour At Home as we set the standard in care and employment on the Mid North Coast.

About The Role

We're looking for a passionate, adaptable and commercially minded Care Partner to join our team and support aged care participants under the Support At Home program.

As a Care Partner with Harbour At Home, you'll move beyond coordination - building trusted, face‑to‑face relationships with participants and their families, acting as their guide, advocate and strategic partner throughout their care journey.

You’ll focus on outcomes: helping people set meaningful goals, anticipate changing needs, proactively adjust care plans, and make informed choices about how to use their funding in ways that genuinely enhance their daily lives.

You’ll be supported by experienced colleagues and a dedicated manager, clear processes and smart digital tools (including AI‑enabled supports) that free you up to focus on what you do best - listening and connecting, solving problems and delivering high‑quality, goal‑driven care.

This is a role for someone who enjoys learning, is comfortable with change, and wants to help shape how great care is delivered in an evolving sector.

Key Responsibilities Include

• Translate participant goals into clear, practical care plans that are personalised, compliant, and easy to understand.
• Keep care plans current through regular reviews, proactive check‑ins and timely updates as participant needs change.
• Actively plan and track participant budgets to support goal achievement, sustainability and value for money.
• Guide participants through informed decision‑making around services, priorities, trade‑offs and co‑contributions.
• Identify emerging risks, changes in wellbeing or service gaps early and take timely action.
• Coordinate services and referrals to ensure care is seamless, reliable and responsive
• Maintain accurate, high‑quality documentation and records that are always current and audit‑ready.
• Manage incidents, feedback and complaints with professionalism, empathy and timely follow‑up.
• Work closely with care workers, clinicians and internal teams to deliver consistent, high‑quality care.
• Use systems and digital tools effectively to stay organised, meet timeframes and maximise client‑facing time.

Location: This position will focus on supporting clients in Woolgoolga and surrounds. We're looking for candidates who are based North of Coffs and comfortable to travel and support our team in Grafton.

About You

You care deeply about people - and you also enjoy thinking, planning and problem‑solving. You bring empathy, confidence and resilience, and you take pride in helping older people live safely, independently and with dignity at home.

You enjoy partnering with participants rather than "doing things for" them. You're comfortable having meaningful conversations, including budgets and services, and you approach change as an opportunity to learn and do things better.

Most importantly, you bring a caring heart and a commercial mind - balancing kindness with accountability, and warmth with sound judgement.

You’ll Also Bring

• An understanding of Home Care Packages and/or the Support at Home Program (desirable)
• Confidence managing a caseload and taking ownership of client outcomes (or desire to learn)
• Strong communication and relationship‑building skills
• The ability to balance client advocacy, funding requirements and compliance
• Comfort using digital systems, CRM platforms and care management tools
• Resilience, adaptability and openness to new ways of working
• A clinical, allied health or community services qualification (desirable)

The Harbour At Home Way

• A genuinely supportive culture - Be part of a team where people look out for one another, leaders are accessible, and your contribution is valued. You'll feel trusted, supported and backed to do your best work.
• Purpose‑driven work with real impact - Every day, you'll help older Australians live well at home — shaping care that is personal, meaningful and aligned to what truly matters to them.
• Learning, growth and professional confidence - Build your capability in an evolving sector through training, mentoring, exposure to reform and access to subject matter expertise. Structured onboarding
• Modern ways of working - Clear processes, modern systems and smart digital tools designed to reduce admin and support high‑quality care.
• Balance and sustainability - Flexible work arrangements and thoughtful workload design that support long‑term wellbeing - because great care starts with supported people.