Care Partner

A.I.R Recruitment; Macksville, Coffs Harbour City Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

SCHADS Award rates

Salary packaging benefits

Permanent position - 35 hours per week

Monday to Friday 8.30am to 4pm

Flexible hybrid work arrangement

Opportunity to join a highly reputable

Macksville / Coffs Harbour location

Job summary

A.I.R Recruitment is actively seeking a Care Partner to join a respected provider across the mid-north Coast of NSW. You will coordinate and deliver care management activities for older adults living at home, collaborating with diverse teams to plan services across pathways and to adjust plans based on clinical guidance.

You will work in a hybrid environment, supporting up to 70 clients, with a focus on quality outcomes, cultural safety, and compliance with care standards.

Qualifications

• Minimum Certificate 3 Community Services, Aged Care, Case Management, or equivalent experience.
• Ability to manage caseload of approx 60-70 clients.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability service.
• Familiarity with My Aged Care portals and digital case management systems.

Responsibilities

• Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan.
• Incorporate the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities.
• Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner when needed.
• For End-of-Life Pathway or Classification Level 6+ participants, collaborate on advanced care planning and oversight of palliative supports.
• Support short-term reablement goals in Restorative Care Pathway and coordinate allied health input.
• Ensure care plans reflect clinical advice and monitor interventions.
• Coordinate supports to achieve short-term reablement goals, integrate care with allied health, and support discharge planning.
• Review care notes and service delivery data; address emerging risks or changes in participant needs.
• Support participants to undergo Support Plan Reviews or reassessments via My Aged Care.
• Maintain accurate, timely care notes and ensure documentation supports Aged Care Quality Standards.
• Conduct home visits and assessments.

Skills

Care coordination

Case management

Aged care

CRM systems

Communication

Cultural competence

Dementia experience

Trauma-informed care

My Aged Care portals

Police Check/NDIS check

COVID-19 vaccination

Education

Certificate III in Community Services / Aged Care

Tools

CRM systems

Job description

• SCHADS Award Rate
• Salary packaging benefits
• Permanent position - 35 hours per week
• Monday to Friday 8.30pm to 4pm
• Hybrid work arrangement
• Opportunity to join a highly reputable employer of choice
• Macksville / Coffs Harbour location

Our client has been a highly respected and trusted provider of aged care, disability, child and family services across the mid-north Coast. Their strong community focus and values has built on an outstanding reputation of quality care and enhancing the lives of individuals and families they support. We currently have an opportunity for an experienced Care Partner to join their team. The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. As the Care Partner, you will collaborate with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support. You will play a key role in planning and overseeing care service delivery across all support streams, including the Restorative Care Pathway, End-of-Life Pathway, and Assistive Technology and Home Modifications (AT-HM), and work closely with clinically qualified Care Partners when a participant's needs require advanced clinical input or complex care planning. Key responsibilities:

• Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan.
• Incorporate the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities.
• Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner (e.g., Registered Nurse, Social Worker, Allied Health Professional) where the participant's needs exceed general care management scope.
• For participants on the End-of-Life Pathway or those with Classification Level 6+, collaborate on advanced care planning, clinical assessments, and oversight of palliative supports.
• In the Restorative Care Pathway, support short-term reablement goals while clinically lead allied health coordination and outcome evaluation.
• Ensure care plans reflect clinical advice and monitor implementation of recommended clinical interventions (e.g., wound care, mobility equipment, medication support).
• Coordinate supports to achieve short-term reablement goals, integrate care with allied health, and support discharge planning from hospital or short-term programs.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Support participants to undergo Support Plan Reviews or reassessments via My Aged Care, where appropriate.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards, particularly Standard 3 (Care and Services) and Outcome 5.1 (Clinical Governance).
• Conduct home visits and assessments.

What we're looking for:

• Minimum Certificate 3 Community Services, Aged Care, Case Management, or equivalent experience
• Ability to manage case load of approx 60-70 clients
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability service
• Solid understanding of the Support at Home Program, Quality Standards, and aged care rights
• Competence in interpreting clinical guidance and escalating appropriately
• Strong communication, empathy and cultural competence
• Skilled in using care management or CRM systems
• Experience working with people with dementia, complex ageing-related conditions, or palliative needs
• Formal training in trauma-informed care, cultural safety, or restorative practice
• Familiarity with My Aged Care portals and digital case management systems
• Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination

Benefits:

• SCHADS Award rates
• Salary packaging benefits
• Permanent position - 35 hours per week
• Monday to Friday 8.30pm to 4pm
• Flexible hybrid work arrangement
• Opportunity to join a highly reputable employer of choice
• Macksville / Coffs Harbour location