Care Liaison Manager

Prevail Care; Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangements

Direct line to leadership

Equal opportunity employer

Job summary

Prevail Care in Sydney, NSW, seeks a Care Liaison Manager to own the relationship with the NDIS ecosystem, including Support Coordinators, Plan Managers, LACs, and NDIA planners. This role requires established Sydney networks and the ability to bring referrals while managing intake and onboarding for new participants.

You will develop person-centred plans with participants and families, monitor delivery, and ensure compliant documentation.

Qualifications

• Established professional network within NSW NDIS sector
• Proven experience in NDIS intake, support coordination, case management, or business development
• Strong working knowledge of NDIS plan structures, funded supports, pricing, and SDA/SIL
• Familiarity with NDIS Practice Standards, Code of Conduct, and Quality and Safeguards Commission
• Experience working with participants with complex needs
• Excellent communication and relationship skills; ability to represent the organisation with clinicians, government, and families
• Ability to manage caseload and intake pipeline concurrently
• Proficiency with NDIS-focused care management software and Microsoft Office
• Current NDIS Worker Screening Check and Working With Children Check
• Valid driver's licence and access to a vehicle for visits

Responsibilities

• Build and maintain referral relationships with stakeholders across Sydney
• Manage the intake pipeline end to end: enquiry, needs assessment, plan review, onboarding
• Develop person-centred support plans with participants and families
• Act as primary liaison for external stakeholders during plan reviews and meetings
• Advocate for participants' rights and preferences
• Monitor service delivery against NDIS standards and resolve issues
• Maintain audit-ready participant documentation
• Coordinate rostering and delivery to ensure plan budgets are met
• Contribute to continuous improvement of intake and onboarding processes

Skills

NDIS experience

Relationship building

Stakeholder management

Caseload management

NDIS software

Education

Certificate IV in Disability

Social work qualification

Tools

NDIS care management software

Microsoft Office

Job description

Care Liaison Manager — NDIS
Prevail Care | Sydney, NSW | Full-time

About us

Prevail Care is a registered NDIS provider delivering Supported Independent Living, community access, and complex support to participants across Sydney. We work with people who often have significant support needs and multiple agencies involved in their lives, and we build our services around the participant, not the other way around. Our team is practical, accountable, and serious about doing this work properly.

About the role

We're hiring a Care Liaison Manager to own the relationship between Prevail Care and the NDIS ecosystem that surrounds our participants — Support Coordinators, Plan Managers, LACs, NDIA planners, allied health, hospital discharge teams, guardians, and families.

This is not an entry-level coordination role. We want someone who already knows the Sydney NDIS landscape and walks in with working relationships — someone Support Coordinators already trust, who knows which hospital social workers to call, and who can bring referrals through the door because people already know their name. You'll manage intake and onboarding for new participants, keep existing supports running smoothly, and act as the primary point of contact for every external stakeholder involved in a participant's plan.

The role directly affects our referral pipeline, participant outcomes, and our standing with the Support Coordination community. It sits close to leadership and carries real authority.

What you'll do

• Build and maintain referral relationships with Support Coordinators, Plan Managers, LACs, hospital discharge planners, allied health providers, and community organisations across Sydney
• Manage the intake pipeline end to end: initial enquiry, needs assessment, plan review, SIL quoting and roster of care, service agreements, and onboarding
• Develop person-centred support plans in collaboration with participants, families, guardians, and multidisciplinary teams, aligned to NDIS plan goals and funded supports
• Act as the primary liaison for external stakeholders — attend case conferences, plan reviews, hospital discharge meetings, and NDIA-facing discussions on behalf of the organisation
• Advocate for participants' rights, preferences, and best interests, including through plan reviews and change-of-circumstances requests
• Monitor service delivery against NDIS Practice Standards and the NDIS Code of Conduct, identifying issues early and resolving them
• Maintain accurate, audit-ready participant documentation in line with NDIS Quality and Safeguards Commission requirements
• Work with our rostering and operations team to ensure supports are staffed, delivered, and claimed correctly against plan budgets
• Contribute to continuous improvement of intake, onboarding, and stakeholder communication processes

What we're looking for

• An established professional network within the NSW NDIS sector — Support Coordinators, Plan Managers, allied health, hospital and justice liaison contacts — and the ability to demonstrate it
• Proven experience in NDIS intake, support coordination, case management, or business development for a registered provider
• Strong working knowledge of the NDIS: plan structures, funded support categories, pricing arrangements and price limits, SIL and SDA, and the NDIA planning and review process
• Familiarity with the NDIS Practice Standards, NDIS Code of Conduct, and Quality and Safeguards Commission expectations, including incident and restrictive practice reporting
• Experience working with participants with complex needs — psychosocial disability, forensic or justice involvement, acquired brain injury, or high-intensity supports — is highly regarded
• Excellent communication and relationship skills; comfortable representing the organisation with clinicians, government, and families
• Ability to manage a caseload and an intake pipeline concurrently, with strong organisation and follow-through
• Proficiency with NDIS-focused care management software and Microsoft Office
• Certificate IV in Disability, Community Services, or equivalent qualification; tertiary qualification in social work, nursing, allied health, or a related discipline is an advantage
• Current NDIS Worker Screening Check and Working With Children Check (or willingness to obtain prior to commencement)
• Valid driver's licence and access to a vehicle for participant and stakeholder visits

What we offer

Flexible working arrangements, professional development, a direct line to leadership, and a workplace where decisions get made quickly. We're an equal opportunity employer and welcome applicants from all backgrounds.