Customer Care Manager – Home Care

Healthcare Australia; Armidale; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work

Birthday Leave

Salary Packaging (Novated Leasing)

Large Australian Organisation

Job summary

Healthcare Australia in Armidale is seeking a people-focused Home Care Coordinator to support clients across the Armidale area. You will build strong relationships with clients and families, coordinate services that meet individual needs, and act as a trusted point of contact throughout their Home Care journey.

You’ll meet clients in their homes, conduct assessments of their needs, develop care plans, and work closely with internal teams to ensure exceptional service delivery.

Qualifications

• Experience in Home Care, aged care, or community services.
• Strong client relationship and communication skills.
• Ability to manage multiple priorities and maintain documentation.

Responsibilities

• Monitor service delivery through regular contact with clients and families to ensure satisfaction.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Coordinate with internal teams to ensure services are delivered efficiently and meet client expectations.
• Assist with recruitment and matching of suitable care workers as part of workforce planning.

Skills

Home Care

Aged Care

Case Management

Healthcare

Job description

Are you passionate about helping older Australians remain independent in their own homes? Healthcare Australia is seeking a people-focused Home Care Coordinator to support clients across the Armidale area.

In this rewarding client-facing role, you’ll build strong relationships with clients and their families, coordinate services that meet individual needs, and act as a trusted point of contact throughout their Home Care journey. You’ll spend time meeting with clients in their homes, conducting assessments of their needs, developing care plans, and working closely with internal teams to ensure exceptional service delivery. In this role you will have variety, working across the office and driving out to meet clients in their homes. No two days are the same.

Day to day you will:

• Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
• Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs.
• Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.
• Support workforce planning by contributing to the recruitment and matching of suitable care workers.

Let’s talk about you!

This role would suit someone with experience in Home Care, aged care, community services, healthcare, care coordination or case management. Most importantly, you’ll be someone who enjoys working with people, building trusted relationships, and delivering outstanding customer experiences and making a genuine difference in people’s lives.

You are organised, proactive, and confident managing multiple priorities while maintaining accurate documentation and compliance requirements. You’ll have excellent communication skills, a customer-first mindset, and the ability to build strong relationships with clients, families, and colleagues.

Knowledge of Home Care or Support at Home services will be highly regarded, although we are also interested in speaking with candidates from broader healthcare and community services backgrounds.

Why you’ll love working with us!

• Hybrid Work:Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging – novated leasing available with Smart group
• Be part of a well-respected Australian based organisation of more than 3,000 employees

To learn more about HCA visitwww.healthcareaustralia.com.au. If this sounds like your next career move, we would love to hear from you – or contact Dimitri Maras at [e-mail]

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.