Care Coordinator - Home & Community Care

Quality Health Care; Georges River; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Paid on-call allowance

Pool car for client visits

Mileage reimbursement

Ownership of your own client portfolio

Support from operational and clinical/

Job summary

Quality Health Care is seeking an experienced Care Coordinator – Home & Community Care for our Hurstville-based team. You will manage a portfolio of clients, coordinate services, and build strong relationships with clients, families, support workers and clinicians.

The role offers a full-time schedule with on-call rotation, mileage reimbursement, a pool car for home visits, and opportunities to contribute to service growth within a trusted, 25+-year-old provider.

Qualifications

• NDIS Worker Screening Check is mandatory.
• Working With Children Check is mandatory.

Responsibilities

• Manage an allocated portfolio of clients and coordinate services.
• Coordinate support workers and scheduling for each client.
• Build strong relationships with clients, families and representatives.

Skills

Client portfolio management

Relationship management

Caseload management

Support worker coordination

Communication skills

Problem-solving

Attention to detail

Person-centred care

VisualCare system experience

Education

Qualification in Community Services/Disability/Aged Care/Health

Tools

Visual Care

Job description

Care Coordinator - Home & Community Care

Manage your own client portfolio with an established community care provider

Quality Health Care is seeking an experienced Care Coordinator – Home & Community Care to join our Hurstville-based team.

Established in 1999, Quality Health Care is a family-owned and operated provider of disability, home and community care services across Greater Sydney.

This is an office-based role with responsibility for managing a portfolio of clients, coordinating their services and building strong relationships with clients, families, support workers and external stakeholders.

You will play a key role in ensuring each client receives the right support, from the right person, at the right time.

What we offer

• $85,000–$95,000 + superannuation
• Full-time, Monday to Friday + oncall (shared across the team)
• Paid on call allowance
• Hurstville office location
• Ownership of your own portfolio of clients
• Mixed client base across disability, home and community care
• Pool car available for client home visits
• Mileage reimbursement when an approved private vehicle is used
• Support from experienced operational and clinical leaders
• Opportunity to contribute to the growth of our Home & Community Care services
• Established organisation with more than 25 years' experience

About the role

As a Care Coordinator, you will manage an allocated portfolio of clients and coordinate the services and support workers required to meet their individual needs.

You will be a central point of contact for clients and families and work closely with support workers, clinicians, case managers and other stakeholders.

Your responsibilities will include:

• managing client intake, onboarding and service commencement
• building strong relationships with clients, families and representatives
• coordinating individual support arrangements and service schedules
• conducting client reviews and home visits
• working with workforce teams to ensure service coverage
• matching support workers with clients based on skills, experience and compatibility
• responding to changes in client circumstances or service requirements
• monitoring service utilisation and identifying emerging issues
• maintaining accurate client information in Virtual Care
• escalating clinical concerns, incidents, complaints and safeguarding matters appropriately
• contributing to quality improvement and service development activities

Our clients have diverse needs and may receive services through NDIS, disability, private care, home and community care, ageing-related or brokered care arrangements.

About you

You may currently be working as a:

• Community Care Coordinator
• Disability Services Coordinator

You will ideally have previous experience in NDIS, disability, home care, aged care, healthcare or community services.

We are looking for someone who is organised, responsive, confident managing competing priorities, can build relationships and has good communication skills.

You will bring:

• experience coordinating community-based client services
• strong client and family relationship-management skills
• experience managing a client portfolio or caseload
• confidence coordinating support workers and service delivery
• excellent communication and problem-solving skills
• strong attention to detail
• an understanding of person-centred care
• confidence using client management and rostering systems
• Experience using Visual Care or a similar community care management system will be highly regarded.

A qualification in Community Services, Disability, Aged Care, Health or a related discipline is desirable.

Mandatory requirements

• NDIS Worker Screening Check
• Working With Children Check

About Quality Health Care

Quality Health Care is a family-owned and operated organisation established in 1999.

We provide disability, home and community care services across Greater Sydney and support people with a diverse range of needs.

Our approach is based on personalised care, strong relationships and supporting people to live with greater independence, choice and dignity.