Care Coordinator Central Coast

Lumia Care Pty; Central Coast Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Lumia Care Pty is seeking a proactive Care Coordinator to support the delivery of high-quality care across the Central Coast region. You will manage client information, care plans and service records, ensuring accuracy and compliance while coordinating onboarding and day-to-day service delivery.

Working closely with Care Partners and Team Leaders, you will prioritise tasks, deliver exceptional customer service and contribute to continuous improvement in our community-based services.

Qualifications

• Certificate IV or Diploma in Business Administration, Community Services, Health Administration or a related field.
• Minimum of 1 year experience in a coordination, administration or scheduling role, preferably within the health, aged care or community services sector.
• Experience using client management or rostering systems, with the ability to maintain accurate records in a fast-paced environment.

Responsibilities

• Coordinate care services to ensure clients receive timely, high-quality support.
• Maintain accurate client records, care plans and service documentation.
• Support workforce onboarding and ensure compliance requirements are met.
• Monitor service delivery and proactively resolve or escalating issues.
• Update client and workforce information across internal systems.
• Collaborate with Care Partners, Team Leaders and key stakeholders.
• Deliver exceptional customer service while managing competing priorities.
• Contribute to a culture of quality, compliance and continuous improvement.

Education

Certificate IV or Diploma in Business Administration, Community Services, Health Administration or a related field

Job description

About Lumia Care

At Lumia Care, our vision is a country where health and wellbeing support is renowned globally, leaving no one behind. We are committed to providing trusted local support, delivered by the best people. Our values of Compassion, Integrity, Innovation, Collaboration guide everything we do.

Care Coordinator - Central Coast Sydney

About Lumia Care

At Lumia Care, our vision is a country where health and wellbeing support is renowned globally, leaving no one behind. We are committed to providing trusted local support, delivered by the best people. Our values of Compassion, Integrity, Innovation, Collaboration guide everything we do.

About Us

We are committed to delivering high-quality, person-centered care services for our clients to live independently and with dignity. Our team is passionate about making a meaningful difference in the lives of our clients and their families.

About The Role

As a Care Coordinator, you'll play a vital role in supporting the delivery of high-quality care by ensuring client information, care plans and service records are accurate, up to date and compliant. Working closely with Care Partners and Team Leaders, you'll coordinate onboarding, maintain documentation, and support the smooth day-to-day delivery of services.

Key Responsibilities

• Coordinate care services to ensure clients receive timely, high-quality support.
• Maintain accurate client records, care plans and service documentation.
• Support workforce onboarding and ensure compliance requirements are met.
• Monitor service delivery and proactively resolve or escalating issues.
• Update client and workforce information across internal systems.
• Collaborate with Care Partners, Team Leaders and key stakeholders.
• Deliver exceptional customer service while managing competing priorities.
• Contribute to a culture of quality, compliance and continuous improvement.

About You

• You're a highly organized and adaptable professional who thrives in a fast-paced, changing environment. You have strong attention to detail, excellent communication skills and the ability to juggle competing priorities while maintaining accuracy. You enjoy working collaboratively, take initiative, and are committed to delivering exceptional service that makes a genuine difference to clients and your team.

Desirable

• Certificate IV or Diploma in Business Administration, Community Services, Health Administration or a related field.
• Minimum of 1 year experience in a coordination, administration or scheduling role, preferably within the health, aged care or community services sector.
• Experience using client management or rostering systems, with the ability to maintain accurate records in a fast-paced environment.

Why Join Us?

• Meaningful work that positively impacts older Australians.
• Supportive and collaborative team environment.
• Ongoing professional development opportunities.
• Stable full-time position with career growth potential.