Car Rental Sales & Service Specialist

Europcar Group; Parramatta; Remote; AUD 32,000 - 41,000; Full time

Benefits offered by this job

Six weeks parental leave

Ongoing training and career growth

Global brand opportunities across AU/N

Referral bonuses

Exclusive employee discounts

Same-day pay

24/7 wellbeing support

Job summary

Europcar Mobility Group in Parramatta seeks a Sales & Customer Service Officer to join our team full time. You will welcome customers, process rentals, upsell add-ons, and manage inquiries with a service-first approach.

You’ll build lasting relationships to drive repeat business and referrals while ensuring vehicles are clean and ready for the next customer. The role requires strong communication, a positive attitude, and flexibility for a rotating shift roster, including weekends and public

Qualifications

• Previous experience in sales, customer service or retail is required.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Confident using computer systems and technology.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods for damages.
• Detailing and cleaning vehicles to business quality standards.

Skills

Sales experience

Customer service

Retail experience

Communication skills

Driver's license

Job description

Europcar Mobility Group in Parramatta seeks a Sales & Customer Service Officer to join our team full time. You will welcome customers, process rentals, upsell add-ons, and manage inquiries with a service-first approach.

You’ll build lasting relationships to drive repeat business and referrals while ensuring vehicles are clean and ready for the next customer. The role requires strong communication, a positive attitude, and flexibility for a rotating shift roster, including weekends and public