Car Rental Sales & Service Pro

Europcar Group; Newcastle; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly rate

Casual loadings

Incentives

Parental leave

Career development

Global brand opportunities

Wellbeing support

Employee discounts

Same-day pay

Referral bonuses

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer for its Newcastle Airport & City team. You will greet customers, process rentals, upsell services, and maintain vehicle readiness, while building lasting customer relationships.

The role requires a customer-first mindset, strong communication, and flexibility to work a rotating shift including weekends. Full working rights in Australia are essential.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude.

Responsibilities

• Greet and assist customers in renting vehicles according to their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods for damages.
• Maintain knowledge of current promotions, services and products to assist sales.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards, refuel and transport as needed.

Skills

Sales experience

Customer service

Interpersonal skills

Computer literacy

Fast-paced work

Shift flexibility

Australian driver's license

Working rights in AU

Team player

Job description

Europcar Mobility Group is seeking a Sales & Customer Service Officer for its Newcastle Airport & City team. You will greet customers, process rentals, upsell services, and maintain vehicle readiness, while building lasting customer relationships.

The role requires a customer-first mindset, strong communication, and flexibility to work a rotating shift including weekends. Full working rights in Australia are essential.