Car Rental Sales & Customer Service Pro

Europcar Mobility Group; Newcastle; On-site; AUD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate + shift load

Uncapped incentives

Six weeks parental leave

Ongoing training and career growth

Global brand opportunities AU/NZ

Top 30 GoodCompany Awards

Same-day pay access

Referral bonuses and exclusive staff/ 

Wellbeing support

Job summary

Europcar Mobility Group is hiring a Sales & Customer Service Officer in Newcastle Airport & City. The role blends sales targets with exceptional customer service in a fast-paced vehicle rental environment.

You will greet customers, process rentals, upsell services, and maintain vehicle readiness while building lasting customer relationships across AU/NZ markets. A flexible weekend roster is required.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Retail experience

Communication skills

Customer-first mindset

Job description

Europcar Mobility Group is hiring a Sales & Customer Service Officer in Newcastle Airport & City. The role blends sales targets with exceptional customer service in a fast-paced vehicle rental environment.

You will greet customers, process rentals, upsell services, and maintain vehicle readiness while building lasting customer relationships across AU/NZ markets. A flexible weekend roster is required.