Car Park Support & Central Control Room Operator

City of Adelaide; Adelaide; On-site; AUD 54,000 - 73,000; Part time

Job summary

City of Adelaide invites applications for a Car Park Support & Central Control Room Operator. You will support UPark customers and Adelaide Central Bus Station users, using the car park management system to assist customers, monitor security and ensure smooth day-to-day operations both on-site and remotely.

The role involves CCTV monitoring, responding to inquiries, escalating safety concerns, handling cash at pay stations, and providing administrative support in a fast-paced, customer-focused

Qualifications

• Valid Australian Driver’s License.
• Availability to work varying shift times.
• Experience in delivering efficient customer service.
• Basic knowledge of MS Office and web applications.
• Understanding of Car Park Operating Systems (desirable).

Responsibilities

• Be the key point of support for UPark customers and Adelaide Central Bus Station users.
• Use UPark’s car park management system to assist customers, monitor security and manage cash at pay stations.
• Troubleshoot equipment issues and coordinate bus bay scheduling.
• Ensure car parks open and close on time and respond to customer inquiries.
• Monitor CCTV activity and escalate safety concerns as needed.
• Provide administrative support and collaborate with security teams as required.
• Assist with reporting maintenance issues and staff assistance during incidents.

Skills

Customer service

Shift work

MS Office

CCTV monitoring

Driver’s license

Tools

Car Park Operating Systems

Job description

Car Park Support & Central Control Room Operator

• A unique team creating an extraordinary city

About the Opportunity

In this role, you'll be the key point of support for UPark customers and Adelaide Central Bus Station users, ensuring smooth day-to-day operations both on-site and remotely. You'll use UPark’s car park management system to assist customers, monitor security, and help maintain efficient delivery service. Whether it’s troubleshooting equipment issues, coordinating bus bay scheduling, or ensuring car parks open and close on time, your efforts will directly contribute to a seamless experience for everyone using these facilities.

Your day will be dynamic, involving CCTV monitoring, responding to customer inquiries, and escalating safety concerns as needed. You’ll play a vital role in keeping our car parks and bus station running efficiently - whether that’s assisting customers, reporting maintenance issues, or managing cash transactions at pay stations. If an emergency arises, you’ll be part of the team ensuring a safe and orderly response, helping staff, tenants, and customers navigate the situation with confidence.

Beyond the operational side, you'll also provide valuable administrative support, collaborate with security teams, and help uphold a safe and customer-friendly environment. If you're someone who thrives in a fast-paced setting, enjoys problem-solving, and takes pride in delivering excellent service, this is a great opportunity to be part of a team that keeps the city moving.

The UPark business operates 24 hours a day, 7 days a week. Maximum availability during this period will be a key consideratoin in the recruitment process.

Working Rights – Eligibility

We welcome applications from candidates with valid Australian work rights, including those holding a visa with sufficient and appropriate work rights for the position. Australian citizenship is not required; however, visa sponsorship is not available for this position.

About You

To be successful in this role you will have:

A valid Australian Driver’s License

• Availability to work varying shift times
• Experience in providing efficient customer service in a service-orientated/business environment.
• Knowledge of general office systems and procedures.
• Understanding of Car Park Operating Systems (desirable)
• Prior experience in a similar role.
• Previous experience in or knowledge of monitoring CCTV activity (desirable)
• Basic knowledge of MS Office suite and web applications.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

Applications close at 11.59pm, 1 October 2026

Please be advised this is a for multiple casual opportunities with a pay rate of $46 per hour (inclusive of casual loading) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a pre-employment medical and a National Police Check.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 73***.