Car Park Assistant (Casual) - Sydney & Melbourne

DIVVY Parking PL; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

DIVVY Parking is seeking a reliable Car Park Assistant (Casual) to support our Sydney and Melbourne sites. You will help maintain car park presentation, perform maintenance checks, and ensure a positive customer experience across multiple locations.

Flexibility to travel across sites and work early mornings is required. You will monitor customer feedback, report on performance, assist with events, and handle payments at boom gates as needed.

Qualifications

• High school certificate or equivalent.
• Flexible working hours to assist business needs for events and functions.
• Strong communication and interpersonal skills.
• Ability to identify and resolve operational issues.
• Travel across multiple locations to different car park sites and be available for early mornings.

Responsibilities

• Visit DIVVY Parking car parks and run through the checklist of presentation and maintenance items.
• Lead growth and management of client car parks in Sydney & Melbourne.
• Monitor, analyse and report on customer experience via surveys and feedback.
• Take ownership of tasks and report incidents accurately.
• Assist with minor troubleshooting of equipment and escalate complex issues as needed.
• Coordinate parking during events and peak periods; ensure smooth operations.
• Install temporary signage and support facility enhancements.
• Take payments at boom gates when required.

Skills

Strong communication

Education

High school certificate

Job description

Car Park Assistant (Casual) - Sydney & Melbourne

DIVVY Parking is seeking a reliable and efficient Car Park Assistant to join our Sydney & Melbourne teams. This role is vital to DIVVY's performance and presentation of our car parking facilities. You are a motivated and flexible individual that can work across multiple car park sites if required. In this role you'll be the positive force behind our customer service, ongoing car park presentation and maintenance schedules in Sydney. You will ensure DIVVY's car parks run smoothly and efficiently and our client's expectations are always met.

Key responsibilities

Visit DIVVY Parking car parks and run through the checklist of presentation and maintenance items

Play a leading role in the growth and management of our client's car parks in Sydney & Melbourne

Monitor, analyse and report on the performance of our customer experience at DIVVY car parks via customer surveying, collecting client feedback and monitoring the flow of traffic at car parks

Taking pride and ownership of all tasks being attended to

Reporting incidents and events accurately

Assist with minor troubleshooting of equipment where appropriate, in line with training

Escalate complex matters to the relevant support teams where required

Assist with coordination of parking during events and peak trading periods

Ensure smooth operations and positive customer experience during high-volume periods with support of traffic flow management and reservations

Install temporary signage and assist with minor facility enhancements

Taking payments at boom gates when required

About you

High school certificate or equivalent

Flexibility of working hours to assist the business with sales functions such as car park counting, onboarding and the attendance of conferences and events

Strong communication and interpersonal skills

Ability to identify and resolve operational issues

You will be asked to travel across multiple locations to different car park sites and you must be available to work early mornings.