Canberra ICT Support Officer Contract, Security Cleared

Centorrino-Technologies-1; Canberra; On-site; AUD 60,000 - 76,000; Full time

Job summary

Centorrino Technologies is seeking an experienced ICT Officer for a 3-month on-site contract in Canberra. The role focuses on frontline ICT support, incident triage, account administration and contributing to ICT projects.

Ideal candidates will have Baseline security clearance and strong Microsoft on-premises and cloud troubleshooting skills, with experience in government environments and a customer-focused approach.

Qualifications

• Baseline security clearance required.
• Experience providing ICT support within an Australian Government environment.
• Strong troubleshooting across Microsoft on-premises and cloud environments.
• Experience supporting users across hardware, software, networks, accounts and devices.
• Excellent communication skills with both technical and non-technical stakeholders.
• Ability to manage competing priorities, meet deadlines and deliver quality outcomes.

Responsibilities

• Provide frontline ICT support across hardware, software, network, account and device issues.
• Triage, troubleshoot, resolve and elevate service requests and incidents.
• Administer user accounts, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Prepare and maintain ICT procedures, user guides and knowledge articles.
• Liaise with internal stakeholders, vendors and service providers to resolve ICT issues.
• Identify recurring issues and contribute to service and process improvements.
• Support cybersecurity controls, patching, access management and incident reporting.
• Provide hands-on support for user and workplace ICT hardware.

Skills

Baseline clearance

AD & Azure AD

ITIL knowledge

Microsoft ecosystems

ICT support

Tools

Active Directory

Azure AD

Microsoft 365

Job description

Centorrino Technologies is seeking an experienced ICT Officer for a 3-month on-site contract in Canberra. The role focuses on frontline ICT support, incident triage, account administration and contributing to ICT projects.

Ideal candidates will have Baseline security clearance and strong Microsoft on-premises and cloud troubleshooting skills, with experience in government environments and a customer-focused approach.