ICT Project Officer

CompuTracts Pty Ltd (Business Name: Connect One Recruitment); Canberra; On-site; AUD 60,000 - 90,000; Full time

Job summary

CompuTracts Pty Ltd (Business Name: Connect One Recruitment) – Forrest, Canberra ACT is seeking an experienced ICT Support Officer to deliver frontline ICT support to staff in Australia and overseas. The role requires a 3-month contract with 37.5 hours per week, onsite in Forrest, Canberra, and a baseline security clearance.

You will tackle helpdesk requests, troubleshoot issues, manage ICT assets, and support deployment and cyber security activities within the Business Systems Unit.

Qualifications

• Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment.
• Troubleshooting technical issues and supporting users across Microsoft on‑premises and cloud environments.
• Strong communication and stakeholder management skills in a security-conscious setting.

Responsibilities

• Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.
• Administer user accounts, systems, devices, software and ICT asset records, including deployments, upgrades, testing and implementation activities.
• Prepare ICT procedures, user guides and knowledge articles; liaise with staff and service providers; contribute to cyber security controls, patching, access management and continuous improvement.

Skills

ICT support

Troubleshooting

Communication

Stakeholder management

Tools

Active Directory (on-premises)

Azure AD/Entra ID

Job description

CompuTracts Pty Ltd (Business Name: Connect One Recruitment) – Canberra ACT

37.5 hours per week, Monday to Friday

Current, active Baseline security clearance is essential.

Our client is a Federal Government organisationwho are seeking an experienced ICT Support Officer to join their team in Forrest, Canberra.

Role summary:

The ICT Support Officer will provide frontline ICT support services to staff in Australia and overseas. The role will be responsible for responding to helpdesk requests, troubleshooting and resolving routine technical issues, maintaining accurate ICT service and asset records, and supporting the deployment and management of ICT equipment. The successful candidate will work within the Business Systems Unit and contribute to reliable, customer-focused ICT services, projects and operational activities.

Key Responsibilities:

Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.

Administer user accounts, systems, devices, software and ICT asset records, while supporting equipment deployments, upgrades, testing and implementation activities.

Prepare ICT procedures, user guides and knowledge articles, liaise with staff and service providers, and contribute to cyber security controls, patching, access management and continuous improvement.

Selection Criteria:

Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment, including troubleshooting technical issues, supporting users and maintaining ICT systems in Microsoft on-premises and cloud environments.

Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions and make recommendations that improve systems, processes and user outcomes.

Strong communication and stakeholder management skills, with the ability to support technical and non-technical users, manage competing priorities, meet deadlines and work collaboratively while following ICT security and governance requirements.

Experience with Active Directory (on-premises and Azure AD/Entra ID) and understanding of ITIL principles will be highly regarded.

On offer is a 3-month contract with a 3-month extension option, with 100% onsite work in Forrest, Canberra, and a highly competitive hourly rate. The successful candidate will be required to work 37.5 hours per week, Monday to Friday.