Canberra Application Support Engineer - Troubleshooting & Automation

IT Alliance; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

IT Alliance is seeking an Application Support Software Engineer for a Federal Government client in Canberra. You will diagnose, test and resolve customer issues, and work closely with software development teams.

The role requires PowerShell scripting, T-SQL database skills, understanding of SDLC and ITIL incident, problem, change and release processes, and a commitment to service excellence.

Qualifications

• Strong troubleshooting and customer issue resolution experience.
• Proficiency in PowerShell scripting and task automation.
• Intermediate T-SQL skills and experience with SQL databases.
• Familiarity with SDLC processes and ITIL Incident/Problem/Change/Release Management.

Responsibilities

• Provide application support and troubleshooting to customers.
• Collaborate with software development teams to diagnose and resolve issues.
• Assist with testing, documentation, and process improvements.

Skills

Troubleshooting

PowerShell

T-SQL

SDLC

ITIL

Job description

IT Alliance is seeking an Application Support Software Engineer for a Federal Government client in Canberra. You will diagnose, test and resolve customer issues, and work closely with software development teams.

The role requires PowerShell scripting, T-SQL database skills, understanding of SDLC and ITIL incident, problem, change and release processes, and a commitment to service excellence.