Systems Administrator /Application Support/Technical Support Engineers-Canberra-Onsite

IT Alliance; Canberra; On-site; AUD 85,000 - 125,000; Full time

Job summary

IT Alliance in Canberra is seeking a Systems Administrator / Application Support / Technical Support Engineer for an on-site role. You will provide L2/L3 support, monitor systems, resolve issues and support project testing activities.

Required skills include PowerShell, T-SQL, Windows/Linux admin, ITIL processes and Microsoft certifications. You will be part of a team delivering reliable IT services in a government environment.

Qualifications

• Strong troubleshooting and issue resolution for complex customer problems.
• Experience with scripting and automation to improve operational efficiency.
• Familiarity with ITIL Incident, Problem, Change and Release processes.
• Ability to work with software development teams and understand the SDLC.
• Proven experience with Microsoft certifications.
• Experience with Windows and Linux administration.

Responsibilities

• Provide systems administration, monitoring and L2/L3 technical support.
• Monitor and report on system health, improve operational availability.
• Investigate and resolve technical issues for stakeholders.
• Escalate problems with vendors and document in reporting systems.
• Support BAU and project activities, including testing.
• Install/deploy software updates and patches per procedures.
• Create and maintain system and knowledge base documentation.

Skills

PowerShell

T-SQL

ITIL

Windows Server

Linux

Azure DevOps

Software Development Life Cycle

Microsoft certifications

Education

Microsoft certifications

Tools

SQL Server

Azure DevOps

Job description

Systems Administrator /Application Support/Technical Support Engineers-Canberra-Onsite

Responsibilities will include, but are not limited to:

• Provide systems administration, monitoring and level 2 and level 3 technical support.
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers

Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

Delivery and operation - Technology Management - System Software (SYSP) - Level 4

Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Responsibilities will include, but are not limited to:

• Provide systems administration, monitoring and level 2 and level 3 technical support.
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers

Delivery and operation - Technology Management - Application Support (ASUP) - Level 5

Delivery and operation - Technology Management - System Software (SYSP) - Level 4

Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Technical skills Minimum-

5 years’ experience supporting Government IT Systems / Relevant Microsoft certifications.

Essential criteria

1. Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
2. Experience with scripting languages (PowerShell) and task automation.
3. Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products
4. Experience working with software development teams and understanding of the Software Development Life Cycle.
5. Knowledge of ITIL Incident, Problem, Change and Release Management processes.
6. Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable criteria -

1. Windows server and Linux administration skills.
2. Release automation using Azure DevOps or similar tools.
3. Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
4. Strong communication (verbal and written) and interpersonal skills

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