Campus Student Services Advisor — Enquiries & Support

TAFE NSW External; Bathurst; Hybrid; AUD 83,000 - 92,000; Full time

Job summary

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students across Bathurst and Orange campuses. This campus-based, high-volume role handles enquiries from initial contact to enrolment and beyond.

You will support face-to-face, phone and online channels, work with multiple Student Services teams, and may join a talent pool for temporary or ongoing roles, Monday to Friday 8:00am–6:15pm on-site.

Qualifications

• Experience in fast-paced, high-volume customer service across multiple channels.
• Excellent communication and problem-solving skills.
• Willingness to travel to nearby campus locations if required.
• Certificate III in administration or equivalent experience.

Responsibilities

• Serve as the first point of contact for students and prospective students on campus.
• Provide friendly, accurate, and timely support via face-to-face, phone and online channels.
• Assist with enrolment information, applications and student services.
• Collaborate with other Student Services teams to resolve enquiries.
• Support across campuses within Bathurst and Orange as part of the talent pool.

Skills

Customer service

Multi-channel support

Team player

Adaptable

Attention to detail

Education

Certificate III in administration

Tools

MS Office

CRM systems

Job description

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students across Bathurst and Orange campuses. This campus-based, high-volume role handles enquiries from initial contact to enrolment and beyond.

You will support face-to-face, phone and online channels, work with multiple Student Services teams, and may join a talent pool for temporary or ongoing roles, Monday to Friday 8:00am–6:15pm on-site.