Campus Customer Service Advocate | On-site, 35-Hour Week

Tafe Nsw; Bathurst; Sur place; AUD 83 000 - 92 000; Plein temps

Avantages offerts par ce poste

35-hour week

Health and wellbeing programs

On-site campus health and wellbeing

Résumé du poste

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students on campus. You will assist with enquiries, enrolments and student services across face-to-face, phone and online channels.

This high-volume role supports multiple Student Services teams and requires a proactive, customer-first approach. The position is based on-site at a TAFE NSW campus, with a 35-hour week and opportunities for professional development as part of a diverse, collaborative

Qualifications

• Experience in a fast-paced, high-volume customer service environment.
• Ability to support customers across face-to-face, phone and online channels.
• Proficient in MS Office and comfortable with new systems (CRM experience highly regarded).

Responsabilités

• Be the first point of contact for students and prospective students on campus.
• Provide friendly, accurate and timely support across multiple channels.
• Support various Student Services teams during busy periods and assist with complex inquiries.

Connaissances

Customer service

MS Office

Multichannel support

CRM experience

Formation

Certificate III in administration

Outils

CRM software

Description du poste

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students on campus. You will assist with enquiries, enrolments and student services across face-to-face, phone and online channels.

This high-volume role supports multiple Student Services teams and requires a proactive, customer-first approach. The position is based on-site at a TAFE NSW campus, with a 35-hour week and opportunities for professional development as part of a diverse, collaborative