Customer Service Representative

Tafe Nsw; Bathurst; On-site; AUD 83,000 - 92,000; Full time

Benefits offered by this job

35-hour week

Health and wellbeing programs

On-site campus health and wellbeing

Job summary

TAFE NSW is seeking a Customer Service Representative to be the first point of contact for students on campus. You will assist with enquiries, enrolments and student services across face-to-face, phone and online channels.

This high-volume role supports multiple Student Services teams and requires a proactive, customer-first approach. The position is based on-site at a TAFE NSW campus, with a 35-hour week and opportunities for professional development as part of a diverse, collaborative

Qualifications

• Experience in a fast-paced, high-volume customer service environment.
• Ability to support customers across face-to-face, phone and online channels.
• Proficient in MS Office and comfortable with new systems (CRM experience highly regarded).

Responsibilities

• Be the first point of contact for students and prospective students on campus.
• Provide friendly, accurate and timely support across multiple channels.
• Support various Student Services teams during busy periods and assist with complex inquiries.

Skills

Customer service

MS Office

Multichannel support

CRM experience

Education

Certificate III in administration

Tools

CRM software

Job description

Casual/Temporary, Full time, Part time, Permanent

Talent Pool creation for the locations of Bathurst and Orange

$82,918- $91,525 salary package - includes base salary ($73,054- $80,637), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs and a 35-hour working week.

About the role

As a Customer Service Representative, you will be the first point of contact for TAFE NSW students, prospective students, and former students. This is a customer-facing role based on campus, where you will support people at every stage of their journey from initial enquiries through to course information, enrolment, completion, and general support services. No two days are ever the same.

In this high-volume role, you will provide friendly, accurate and timely support across multiple channels, including face‑to‑face, phone and online. You will support customers with enquiries, applications, and a wide range of student services, always aiming to resolve issues quickly and deliver a positive and supportive experience.

As a team player who is adaptable and proactive, you will support different Student Services teams during busy periods or when priorities shift. You will also work closely with internal teams to resolve or escape more complex enquiries, identify customer needs, and ensure the customer is always at the centre of your decision‑making.

We are building a talent pool which may be used to fill temporary or ongoing part‑time or full‑time roles working Monday to Friday, between 8:00am and 6:15pm, and are based on‑site at a TAFE NSW campus.

About You

To succeed in this role, you will bring experience working in a fast‑paced, high‑volume customer service environment, supporting customers across multiple channels such as face‑to‑face, phone and online. You enjoy helping people and take a proactive, customer‑first approach, always looking for ways to provide a positive and efficient experience.

You are a strong team player who is adaptable and comfortable working in an environment where priorities can shift. With a mature, can‑do mindset, you take ownership of your work, communicate clearly, and collaborate effectively to resolve enquiries and support your team during busy periods.

You will have strong attention to detail and be confident using a range of systems and technology, including MS Office and digital communication tools, with the ability to quickly learn new systems (CRM experience is highly regarded).

In addition, you will hold a minimum Certificate III in a relevant administration discipline (or equivalent experience) and be willing to travel to nearby campus locations if required.

To find out more about the role, click to view the Role Description

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued,so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Applications close: Sunday 8 November at 11:55pm AEDT

Additional Information:

Role‑specific enquiries: Please contact Zac George, Team Leader Student Administration Services, via e‑mail ***********@tafensw.edu.au

General recruitment and adjustment enquiries

Please contact Jodie Dawson, Talent Acquisition Advisor via email*************@tafensw.edu.au or phone [phone]***.

Aboriginal candidate support:

our friendly Aboriginal Employment Team is here to help. Contact us via our Advocate Servicesfor any questions or support regarding our Confirmation of Aboriginality process, application or resume support and interview preparation at***************@tafensw.edu.au

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child‑related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, will be created for this position and used to fill future vacancies.

The Welcome Experience is a free service offering personalised support to help you settle in, connect with local communities, essential services, and lifestyle opportunities.